Customer Engagement Operations Specialist

3 weeks ago


Melbourne, Victoria, Australia Origin Energy Services Ltd Full time

At Origin Energy Services Ltd, we're seeking a seasoned Customer Engagement Operations Specialist to join our team in Melbourne.

The ideal candidate will be responsible for streamlining the utilisation of our customer engagement platform to amplify marketing initiatives and elevate customer satisfaction.

This role requires a meticulous eye for detail and strong analytical skills to ensure the quality and compliance of platform processes.

As a key member of our team, you will collaborate with Campaign Managers and the Customer Engagement Platform Lead to align data and platform requirements, drive customer engagement strategies, and safeguard customer data.

Key responsibilities include conducting quality assurance testing, supporting martech initiatives, gathering and analysing data requirements, developing documentation, and monitoring platform usage to ensure compliance with data protection regulations.

Successful candidates will possess a strong understanding of CRM / Martech / CMS platforms, data management, and project management principles.

Additionally, they will have excellent interpersonal skills to work effectively with team members, clients, and stakeholders.

We offer a competitive salary ranging from $80,000 to $110,000 per annum, depending on experience, plus an annual performance bonus/review. Hybrid working is available, with a base in Melbourne.

Origin Energy Services Ltd is committed to fostering a diverse, gender equitable workforce, and we welcome applications from diverse backgrounds.

Benefits include discounted Origin products, a hybrid working environment, competitive salary, and employee subscription offers for electrical vehicles. We also provide free and confidential counselling for employees and family members.

For more information, please visit our website. We look forward to receiving your application.

Origin Energy Services Ltd: Where good change happens

We're powered by people who believe in creating change. Enjoy a challenging career in an exciting industry where you can grow and explore your potential.



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