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Customer Engagement Specialist

1 month ago

Melbourne, Victoria, Australia Healthcare Australia Full time
About the Role

We are seeking a highly skilled Customer Engagement Consultant to join our team at Healthcare Australia. As a key member of our team, you will play a crucial role in driving business growth through community engagement, networking, and onboarding new customers within the NDIS space.

Key Responsibilities
  • Drive business growth by engaging with current and potential stakeholders and customers.
  • Maintain a positive customer experience and smooth onboarding for new clients in the NDIS division.
  • Support the Regional Manager in developing business strategies, setting targets, and ensuring deadlines and growth goals are met.
  • Build relationships with key stakeholders such as support coordinators, hospital liaison officers, and customers, clearly communicating the benefits of HCA services.
  • Nurture existing relationships and identify new opportunities for growth within the NDIS sector.
  • Develop a strong understanding of NDIS practice standards and HCA's internal processes.
  • Implement and achieve agreed KPIs, customer experience goals, and strategic initiatives.
  • Efficiently manage HCA's CRM system, ensuring accuracy and effectiveness.
  • Represent HCA at industry expos, networking events, and community meetings.
  • Develop tools and strategies to support business growth and proactively engage with potential customers.
  • Assist with marketing campaigns, including conducting market research to identify new growth opportunities within the NDIS market.
Requirements
  • Proven experience in customer engagement, business development, or a similar role.
  • Strong communication and networking skills with a focus on building and maintaining relationships.
  • Proactive and driven, with the ability to meet business targets and deadlines.
  • Knowledge of the NDIS sector or a willingness to quickly learn and adapt.
  • Comfortable working with CRM systems and using them with high accuracy.
  • Able to work independently while being a strong team player, supporting the broader NDIS team.
  • Event and marketing experience is a plus, including organizing and attending industry events.
  • Initiative and a demonstrated 'can do' attitude.
  • Current National Police Check (essential).
  • Current driver's license (essential).
  • Current Working With Children and NDIS check (essential).
About HCA

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.

We play a crucial role in shaping the future of Healthcare in Australia; we encourage flexible working arrangements, and we enjoy a working environment where our employees feel valued.