Guest Experience Representative

3 weeks ago

Melbourne, Victoria, Australia Wyndham Destinations Full time

Deliver Exceptional Guest Experiences

As a Guest Experience Host at Wyndham Destinations, you will be the face of our company, providing exceptional service to our guests and owners. Your passion for delivering outstanding customer experiences will make a lasting impression on our guests, ensuring they have a memorable vacation.

Key Responsibilities:

  • Greet and register guests, providing a warm and welcoming experience
  • Offer expert knowledge on local area attractions and activities
  • Complete all department-related paperwork and tasks efficiently
  • Utilize communication equipment, including telephones, facsimiles, and computers
  • Meet with guests to generate sales appointments for our sales centers at our resorts and via livestream
  • Establish commonality and build rapport with guests to ensure an exceptional experience is delivered
  • Collaborate with the resort operations team to provide seamless check-in processes and exceptional service
  • Clearly articulate the benefits of traveling within the Wyndham Destinations community
  • Meet targets and KPIs set by the business
  • This role requires flexibility, including weekend and public holiday shifts

Requirements:

  • Previous experience in a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system advantageous
  • Ability to recognize and solve problems in the workplace
  • Flexibility to work a varied schedule, including nights, weekends, and public holidays

Why Work with Us?

At Wyndham Destinations, we value our associates and provide opportunities for growth and development. Our inclusive environment promotes excellence, and we take time to have fun, celebrate together, and support one another. We're always looking ahead to strengthen our business, its neighboring communities, and the customer experience.

  • Airport Guest Experience Representative

    7 days ago

    Melbourne, Victoria, Australia Virgin Australia Full time

    We're seeking a passionate and empathetic Airport Guest Experience Representative to join our team in Melbourne Airport. As a key ambassador for Virgin Australia, you will play a vital role in ensuring our guests have an exceptional experience from arrival to departure.About the RoleThis is a fantastic opportunity to work in a dynamic and fast-paced...

  • Guest Services Representative

    3 weeks ago

    Melbourne, Victoria, Australia Rydges Full time

    About Rydges MelbourneLocated in the vibrant Melbourne theatre district, Rydges Melbourne offers a unique blend of urban sophistication and warm local hospitality. As a Guest Service Agent, you will be an integral part of a team dedicated to crafting an unforgettable experience for our guests.Key Responsibilities:To represent the face of the hotel and...

  • Guest Experience Associate

    4 weeks ago

    Melbourne, Victoria, Australia Marriott Full time

    Job Summary:We are seeking a skilled Guest Experience Associate to join our team at The Westin Melbourne. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences through the check-in and departure process.Key Responsibilities:Assist guests with check-in and departure proceduresHandle general enquiries...

  • Guest Experience Liaison

    4 weeks ago

    Melbourne, Victoria, Australia Ingenia Communities Full time

    About the RoleWe are seeking a skilled Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.ResponsibilitiesWelcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and...

  • Guest Experience Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia Travel + Leisure Co. Full time

    Enhance Guest ExperiencesAt Travel + Leisure Co., we're dedicated to delivering exceptional guest experiences. As a Guest Experience Host, you'll play a vital role in ensuring seamless operations at our front desk, providing top-notch service, and exceeding guest expectations.Key ResponsibilitiesSales Appointment Generation: Schedule onsite guests for Member...

  • Guest Experience Ambassador

    2 weeks ago

    Melbourne, Victoria, Australia Travel + Leisure Co. Full time

    Enhance Guest Experiences at Travel + Leisure Co.As a Guest Experience Host at Travel + Leisure Co., you will play a vital role in delivering exceptional service and ensuring seamless operations at our front desk. Your primary focus will be on enhancing the guest experience by providing personalized support, addressing inquiries, and resolving any issues...

  • Guest Experience Ambassador

    2 weeks ago

    Melbourne, Victoria, Australia Travel + Leisure Co. Full time

    About the RoleWe're looking for a skilled Guest Experience Host to enhance our guests' stays by providing exceptional service and ensuring seamless operations at our front desk.Key ResponsibilitiesSales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay, while maintaining a strong focus on performance...

  • Guest Experience Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Wyndham Destinations Full time

    We're looking for a Guest Experience Host to join our team at Wyndham Destinations. As a key member of our resort operations team, you'll be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Greet and register owners and guests, ensuring a warm and welcoming arrival...

  • Guest Experience Liaison

    3 weeks ago

    Melbourne, Victoria, Australia Ingenia Communities Full time

    About the RoleWe are seeking a Guest Experience Officer to support a seamless front of house experience at our Holiday Park. This role will involve ensuring positive and engaging interactions with our guests, promoting our park as the ideal holiday destination, and providing exceptional customer service.ResponsibilitiesWelcome guests to our park, explaining...

  • Guest Experience Ambassador

    3 weeks ago

    Melbourne, Victoria, Australia Wyndham Destinations Full time

    We Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional vacation experiences for millions of travelers worldwide. Our team of dedicated professionals works together to create unforgettable memories for our guests.Key ResponsibilitiesGreet and register owners and guests, ensuring a warm and welcoming experienceProvide...

  • Guest Experience Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Wyndham Destinations Full time

    We Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide. Our team of dedicated professionals is passionate about creating unforgettable memories for our guests.Key ResponsibilitiesGreet and register owners and guestsProvide information on local area attractionsComplete all...

  • Guest Experience Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Travel + Leisure Co. Full time

    About the RoleWe're seeking a skilled Guest Experience Host to enhance our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.Key ResponsibilitiesSales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.Performance Targets: Meet monthly tour budgets and other...

  • Guest Experience Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Experience Expert to oversee the operations of The Ritz-Carlton Club. As a key member of our team, you will be responsible for ensuring an unparalleled guest experience by handling special requests, managing communications, and coordinating with various departments to address and resolve issues.Key...

  • Guest Experience Ambassador

    4 weeks ago

    Melbourne, Victoria, Australia Travel + Leisure Co. Full time

    About the RoleAs a Guest Experience Host at Travel + Leisure Co., you will play a vital role in delivering exceptional service and ensuring seamless operations at our front desk. Your primary responsibility will be to schedule onsite guests for Member Updates or Club presentations during their stay, while also meeting monthly tour budgets and other key...

  • Guest Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia PULLMAN Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Guest Service Agent to join our team at Pullman Albert Park. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring our guests have a memorable experience.Key ResponsibilitiesProvide exceptional customer service to guests,...

  • Guest Experience Host

    4 weeks ago

    Melbourne, Victoria, Australia Travel + Leisure Co. Full time

    Transforming Travel ExperiencesAt Travel + Leisure Co., we're redefining the art of hospitality. As a Guest Experience Host, you'll play a pivotal role in crafting unforgettable memories for our guests. Your exceptional service and attention to detail will ensure seamless operations at our front desk, setting the tone for an unparalleled vacation...

  • Guest Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia Virgin Australia Full time

    Key ResponsibilitiesProvide exceptional customer service to guests with specific requirements, ensuring a positive experience throughout their journey.Assist guests with visible and non-visible disabilities in navigating the airport, including pre-boarding procedures and transportation to departure gates.Ensure adequate Ground Support Equipment is available...

  • Guest Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia AccorHotel Full time

    Guest Service Agent OpportunityWe are seeking a part-time Guest Service Agent to join our team at AccorHotel in Melbourne. As a key member of our Front Office team, you will play a vital role in creating a warm and welcoming experience for our guests.Your responsibilities will include:Providing exceptional service to guests by anticipating and meeting their...

  • Guest Experience Ambassador

    2 weeks ago

    Melbourne, Victoria, Australia Wyndham Destinations Full time

    We Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide. Our team of dedicated professionals provides personalized service and creates lifelong memories for our guests.Key Responsibilities:Greet and register owners and guestsProvide information on local area...

  • Marriott Guest Experience Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Marriott Full time

    Deliver exceptional guest experiences at Marriott Hotels, a leader in the industry. Collaborate with a dynamic team to drive innovation and set the pace.Key Responsibilities:Assist guests with check-in and departure processes, providing a warm welcome and farewell.Handle guest calls and inquiries, engaging and inspiring guests throughout their stay.Build...