Guest Experience Representative
2 weeks ago
Deliver Exceptional Guest Experiences
As a Guest Experience Host at Wyndham Destinations, you will be the face of our company, providing exceptional service to our guests and owners. Your passion for delivering outstanding customer experiences will make a lasting impression on our guests, ensuring they have a memorable vacation.
Key Responsibilities:
- Greet and register guests, providing a warm and welcoming experience
- Offer expert knowledge on local area attractions and activities
- Complete all department-related paperwork and tasks efficiently
- Utilize communication equipment, including telephones, facsimiles, and computers
- Meet with guests to generate sales appointments for our sales centers at our resorts and via livestream
- Establish commonality and build rapport with guests to ensure an exceptional experience is delivered
- Collaborate with the resort operations team to provide seamless check-in processes and exceptional service
- Clearly articulate the benefits of traveling within the Wyndham Destinations community
- Meet targets and KPIs set by the business
- This role requires flexibility, including weekend and public holiday shifts
Requirements:
- Previous experience in a similar hotel position
- Genuine passion for customer service and the local area
- Excellent communication and interpersonal skills
- Enthusiastic, self-motivated, and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system advantageous
- Ability to recognize and solve problems in the workplace
- Flexibility to work a varied schedule, including nights, weekends, and public holidays
Why Work with Us?
At Wyndham Destinations, we value our associates and provide opportunities for growth and development. Our inclusive environment promotes excellence, and we take time to have fun, celebrate together, and support one another. We're always looking ahead to strengthen our business, its neighboring communities, and the customer experience.
-
Guest Services Representative
1 month ago
Melbourne, Victoria, Australia Accor Full timeJob Title: Guest Services RepresentativeAt Sofitel Melbourne On Collins, we are seeking a highly skilled Guest Services Representative to join our team. As a key member of our communication hub, you will be responsible for coordinating the flow of phone calls and mail throughout the hotel.Key Responsibilities:Manage phone calls and mail effectively to ensure...
-
Customer Experience Representative
1 month ago
Melbourne, Victoria, Australia Vicinity Centres Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Representative. As a key member of our centre team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and promoting a welcoming and inclusive environment.Key...
-
Guest Services Representative
2 weeks ago
Melbourne, Victoria, Australia Rydges Full timeAbout Rydges MelbourneLocated in the vibrant Melbourne theatre district, Rydges Melbourne offers a unique blend of urban sophistication and warm local hospitality. As a Guest Service Agent, you will be an integral part of a team dedicated to crafting an unforgettable experience for our guests.Key Responsibilities:To represent the face of the hotel and...
-
Guest Experience Associate
3 weeks ago
Melbourne, Victoria, Australia Marriott Full timeJob Summary:We are seeking a skilled Guest Experience Associate to join our team at The Westin Melbourne. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences through the check-in and departure process.Key Responsibilities:Assist guests with check-in and departure proceduresHandle general enquiries...
-
Guest Experience Ambassador
4 weeks ago
Melbourne, Victoria, Australia Marriott Full timeAbout the RoleThis is a Guest Experience Expert role with Marriott, one of the leading companies in Australia. As a key member of the Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and departure processes.Key Responsibilities:Assist guests with check-in and departure, ensuring a smooth...
-
Guest Experience Specialist
4 weeks ago
Melbourne, Victoria, Australia Marriott Full timeUnlock Your Potential as a Guest Experience ExpertAt Marriott, we're committed to delivering exceptional experiences for our guests. As a Guest Experience Expert, you'll play a vital role in creating unforgettable moments that exceed our guests' expectations.Key Responsibilities:Deliver exceptional service to guests from arrival to departure, ensuring a...
-
Guest Experience Ambassador
4 weeks ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAt Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional experiences for our guests. If you're enthusiastic about customer service and have a passion for delivering outstanding experiences, we'd love to hear from you.About...
-
Guest Experience Ambassador
1 month ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAt Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional experiences for our guests. If you're enthusiastic about customer service and have a passion for delivering outstanding experiences, we'd love to hear from you.About...
-
Guest Experience Ambassador
1 month ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAt Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional experiences for our guests. If you're enthusiastic about customer service and have a passion for delivering outstanding hospitality, we want to hear from you!About...
-
Guest Experience Supervisor
4 weeks ago
Melbourne, Victoria, Australia Marriott Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Service Supervisor to join our team at The Ritz-Carlton Melbourne. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our luxury hotel standards are consistently met.Key ResponsibilitiesSupervise and support the front...
-
Guest Experience Expert
4 weeks ago
Melbourne, Victoria, Australia Marriott Full timeAbout the RoleWe are seeking a highly skilled and experienced Guest Experience Expert to join our team at The Ritz-Carlton Melbourne. As a key member of our Front Office team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.Key ResponsibilitiesProvide warm and welcoming...
-
Guest Experience Supervisor
3 weeks ago
Melbourne, Victoria, Australia Marriott Full timeAbout the RoleWe are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at The Ritz-Carlton Melbourne. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesSupervise and...
-
Guest Experience Specialist
3 weeks ago
Melbourne, Victoria, Australia Marriott Full timeUnlock Your Potential as a Guest Experience ExpertAt Marriott, we're committed to delivering exceptional experiences for our guests. As a Guest Experience Expert, you'll play a vital role in creating unforgettable moments that exceed our guests' expectations.Key Responsibilities:Deliver exceptional service to guests from arrival to departure, ensuring a...
-
Guest Experience Supervisor
4 weeks ago
Melbourne, Victoria, Australia Marriott Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Service Supervisor to join our team at The Ritz-Carlton Melbourne. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our high standards of service are consistently met.Key ResponsibilitiesSupervise and support the...
-
Guest Experience Supervisor
1 month ago
Melbourne, Victoria, Australia Marriott Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Service Supervisor to join our team at The Ritz-Carlton Melbourne. As a key member of our front office team, you will be responsible for providing exceptional customer service, supervising the front office team, and ensuring that our guests have a memorable and luxurious experience.Key...
-
Guest Experience Liaison
3 weeks ago
Melbourne, Victoria, Australia Ingenia Communities Full timeAbout the RoleWe are seeking a skilled Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.ResponsibilitiesWelcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and...
-
Guest Experience Expert
3 weeks ago
Melbourne, Victoria, Australia Marriott Full timeAbout the RoleWe are seeking a highly skilled and experienced Guest Experience Expert to join our team at The Ritz-Carlton Melbourne. As a key member of our Club Operations team, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of service.Key ResponsibilitiesManage the daily operations of The...
-
Guest Experience Expert
4 weeks ago
Melbourne, Victoria, Australia Marriott Full timeAbout the RoleWe are seeking a highly skilled and experienced Guest Experience Expert to join our team at The Ritz-Carlton Melbourne. As a key member of our Club Operations team, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of service.Key ResponsibilitiesManage the daily operations of The...
-
Guest Experience Ambassador
2 weeks ago
Melbourne, Victoria, Australia Travel + Leisure Co. Full timeEnhance Guest ExperiencesAt Travel + Leisure Co., we're dedicated to delivering exceptional guest experiences. As a Guest Experience Host, you'll play a vital role in ensuring seamless operations at our front desk, providing top-notch service, and exceeding guest expectations.Key ResponsibilitiesSales Appointment Generation: Schedule onsite guests for Member...
-
Guest Experience Ambassador
1 week ago
Melbourne, Victoria, Australia Travel + Leisure Co. Full timeEnhance Guest Experiences at Travel + Leisure Co.As a Guest Experience Host at Travel + Leisure Co., you will play a vital role in delivering exceptional service and ensuring seamless operations at our front desk. Your primary focus will be on enhancing the guest experience by providing personalized support, addressing inquiries, and resolving any issues...