Airport Guest Experience Representative

7 days ago


Melbourne, Victoria, Australia Virgin Australia Full time

We're seeking a passionate and empathetic Airport Guest Experience Representative to join our team in Melbourne Airport. As a key ambassador for Virgin Australia, you will play a vital role in ensuring our guests have an exceptional experience from arrival to departure.

About the Role

This is a fantastic opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. You will be responsible for providing world-class customer service, handling guest queries, and resolving issues in a professional and courteous manner.

Key Responsibilities

  • Deliver outstanding customer service, responding to guest inquiries and resolving issues in a timely and effective manner.
  • Check-in guests, verify documentation, and rebook flights as required.
  • Support unaccompanied minors and guests with disabilities to ensure a seamless and enjoyable experience.
  • Work collaboratively with colleagues to achieve team goals and objectives.

What You'll Need

  • Australian citizenship or permanent residency.
  • At least 3 years of consistent employment in customer-facing roles.
  • Excellent communication and problem-solving skills.
  • Ability to work a rotating shift roster, including early starts, late finishes, weekends, and public holidays.

About You

We're looking for someone who is passionate about delivering exceptional customer experiences, has excellent communication skills, and can work well under pressure. If you're a motivated and enthusiastic individual who is eager to make a difference, we want to hear from you

What We Offer

  • A competitive salary of $65,000 - $75,000 per annum, based on experience.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work for a leading airline with a strong commitment to customer excellence.

Salary: $65,000 - $75,000 per annum (based on experience)



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