Motor Claims Management Specialist
3 weeks ago
Claims Management Officer – Motor Claims
Position Overview
Competitive remuneration package with additional benefits Full-time commitment of 37.5 hours per week, with a flexible roster Rotating schedules available to accommodate work-life balance Initial onsite presence required, with potential for remote work after a designated periodAt RACQ, we are dedicated to delivering exceptional service to our members during their most critical moments. Our commitment to support is unwavering, ensuring that we assist our members with empathy and respect.
We strive to align the right individuals with roles that enable them to thrive, perform at their best, and find joy in their daily work.
In this position, you will take charge of managing claims proactively, which may include initiating claims, ensuring a positive experience for our members, or overseeing existing claims until resolution. The dynamic nature of this role guarantees that each day presents new challenges and opportunities for learning. You will be part of a cohesive RACQ team that embodies strong values, a supportive culture, and a clear vision.
Candidate Profile
A strong customer service orientation and a genuine desire to assist others are essential. We are looking for individuals who excel in fast-paced environments, foster meaningful relationships with colleagues, and demonstrate a solid work ethic. Experience in hospitality or retail is advantageous for those transitioning into the corporate sector. Previous experience in insurance or claims management is highly valued. All forms of customer service experience will contribute to your success in this role. A willingness to learn, proactive communication skills, and a positive attitude are crucial. Strong organizational, problem-solving, and negotiation abilities are required. Proven track record of delivering outstanding customer experiences is necessary. Excellent written, verbal, and interpersonal communication skills are essential, particularly in managing sensitive situations.Why Choose RACQ?
This is an exciting period for RACQ as we advance towards innovative solutions that enhance security and prosperity for our community. We are large enough to make a significant impact yet small enough to foster your professional and personal growth.
By becoming part of RACQ, you will engage in sustainability initiatives, including our commitment to achieving carbon neutrality by 2030. We are actively investing in and collaborating with sustainable enterprises, offering products such as home solar solutions and green financing options.
RACQ prioritizes flexibility in the workplace, encouraging candidates to discuss their individual needs for work-life balance.
We are committed to cultivating a diverse and inclusive work environment that reflects our community. We particularly welcome applications from individuals of Aboriginal and Torres Strait Islander heritage, as well as those facing barriers related to diversity or disability. If you require any support or accommodations during the application process, please inform us.
Employee Benefits
Our benefits are designed to enhance your professional and personal life, including:
Financial incentives and discounts on various banking and insurance products Opportunities to contribute to community initiatives through paid volunteer leave and participation in events Flexible working arrangements and generous leave options, including parental leave Wellbeing programs and health resources to support your overall health Professional development opportunities through in-house training and online courses.Explore all the benefits we offer to our employees.
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