Claims Management Officer

7 days ago


Eight Mile Plains, Queensland, Australia RACQ Full time
About the Role

We are seeking a skilled Claims Management Officer to join our Motor Claims Recovery team in a permanent full-time role. As a Claims Management Officer, you will be responsible for managing a portfolio of claims, identifying recovery and settlement opportunities, and liaising with internal and external stakeholders.

Key Responsibilities:

  • Manage a diverse portfolio of motor claims in a proactive and cost-effective manner
  • Make and/or defend indemnity and liability decisions in an accurate and timely manner
  • Ensure a high standard of customer service is maintained for internal and external stakeholders
  • Ensure management of recoveries and settlements is in line with compliance and regulatory standards
  • Constructively manage negotiations to achieve the best possible outcome across all claims

About You:

  • Strong people skills and a proven ability to work well within a team in a fast-paced environment
  • Excellent written, verbal, and interpersonal communication skills
  • Previous experience with debt recovery or claims management in the insurance industry is highly desirable
  • Demonstrated ability to effectively manage priorities and drive own performance
  • Strong negotiation and conflict resolution skills

What We Offer:

  • Financial benefits and discounts on a range of banking, assistance, and insurance products
  • Give back to our communities with paid volunteer leave, payroll giving, and volunteering for community events
  • A range of flexible working and leave options, including parental leave, purchased leave, and cultural observance leave
  • Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives
  • Invest in your development with in-house development programs and access to an extensive digital learning platform

Why Join RACQ?

RACQ is a leading provider of insurance and financial services in Queensland, and we are committed to making a positive impact on our community. As a Claims Management Officer, you will be part of a team that is dedicated to delivering excellent customer service and making a difference in the lives of our members.

How to Apply:

If you are a motivated and experienced Claims Management Officer looking for a new challenge, please submit your application, including your resume and a cover letter, to careers@racq.com.au. We look forward to hearing from you



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