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Claims Management Officer
1 month ago
We are seeking a skilled Claims Management Officer to join our Motor Claims Recovery team in a permanent full-time role. As a Claims Management Officer, you will be responsible for managing a portfolio of claims, identifying recovery and settlement opportunities, and liaising with internal and external stakeholders.
Key Responsibilities:
- Manage a diverse portfolio of motor claims in a proactive and cost-effective manner
- Make and/or defend indemnity and liability decisions in an accurate and timely manner
- Ensure a high standard of customer service is maintained for internal and external stakeholders
- Ensure management of recoveries and settlements is in line with compliance and regulatory standards
- Constructively manage negotiations to achieve the best possible outcome across all claims
About You:
- Strong people skills and a proven ability to work well within a team in a fast-paced environment
- Excellent written, verbal, and interpersonal communication skills
- Previous experience with debt recovery or claims management in the insurance industry is highly desirable
- Demonstrated ability to effectively manage priorities and drive own performance
- Strong negotiation and conflict resolution skills
What We Offer:
- Financial benefits and discounts on a range of banking, assistance, and insurance products
- Give back to our communities with paid volunteer leave, payroll giving, and volunteering for community events
- A range of flexible working and leave options, including parental leave, purchased leave, and cultural observance leave
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives
- Invest in your development with in-house development programs and access to an extensive digital learning platform
Why Join RACQ?
RACQ is a leading provider of insurance and financial services in Queensland, and we are committed to making a positive impact on our community. As a Claims Management Officer, you will be part of a team that is dedicated to delivering excellent customer service and making a difference in the lives of our members.
How to Apply:
If you are a motivated and experienced Claims Management Officer looking for a new challenge, please submit your application, including your resume and a cover letter, to careers@racq.com.au. We look forward to hearing from you
