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Claims Management Officer

2 months ago


Eight Mile Plains, Queensland, Australia RACQ Full time
About the Role

We are seeking a highly skilled Claims Management Officer to join our team at RACQ. As a Claims Management Officer, you will be responsible for managing claims from inception to settlement, ensuring a positive experience for our members.

Key Responsibilities
  • Proactively manage claims, including lodging claims and ensuring our members have a positive experience in their time of need.
  • Manage existing claims through to settlement, working in a fast-paced environment where every day will be different.
  • Build meaningful relationships with colleagues and have an excellent work ethic.
  • Provide exceptional customer service and a desire to help others, thrive in a fast-paced environment.
  • Have strong time management, problem-solving, and negotiation skills.
  • Demonstrate experience in ensuring an outstanding customer experience.
  • Excellent written, verbal, and interpersonal communication skills, including managing emotionally charged situations.
About You

We are looking for a candidate who:

  • Has customer service experience and a desire to help others.
  • Thrives in a fast-paced environment and has an excellent work ethic.
  • Has strong time management, problem-solving, and negotiation skills.
  • Can demonstrate experience in ensuring an outstanding customer experience.
  • Has excellent written, verbal, and interpersonal communication skills.
What We Offer

We offer a range of benefits to our employees, including:

  • Financial benefits and discounts on a range of banking, assistance, and insurance products.
  • Give back to our communities with paid volunteer leave, payroll giving, and volunteering for community events.
  • A range of flexible working and leave options, including 12 weeks paid parental leave and 2 weeks paid non-primary caregiver leave.
  • Prioritize your wellbeing with our onsite and virtual health hub, discounts on health programs, and access to wellbeing initiatives.
  • Invest in your development with in-house development programs and online courses.
Why Join RACQ?

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to them, and how we can help them find their balance.

We are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion, particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment.