Team Manager Motor Claims
2 weeks ago
We are seeking a highly skilled and experienced Team Manager to lead our Motor Claims team at RACQ. As a Team Manager, you will be responsible for providing strong leadership and direction to meet operational performance goals and engagement objectives.
Key Responsibilities:
- Provide leadership and direction to the Motor Claims team to achieve operational performance goals and engagement objectives.
- Take charge of day-to-day operations, ensuring efficient claims handling, maintaining quality standards, and delivering exceptional member experiences.
- Effectively manage priorities, create focus, support capability development, and remove barriers to ensure the team achieves desired outcomes.
- Identify and implement continuous improvement initiatives and maintain collaborative relationships with relevant stakeholders.
- Lead by example in fostering a positive workplace culture that aligns with RACQ Values.
About You
We are looking for a skilled leader with at least 2-5 years of relevant experience in leading a large team. Ideally, you will have:
- Strong leadership and a high level of proven ability to motivate staff to achieve personal and business objectives.
- Demonstrated experience in identifying, creating, developing, and maintaining effective relationships.
- Member-focused mindset, high empathy, and service delivery are a must.
- Excellent organisational and time management skills.
- Experience in managing Risk and Compliance.
- High complaints awareness with passion for reducing unnecessary escalations.
- Advanced problem-solving and decision-making skills.
- Ability to cope with varying changes, workloads, and pressures.
What We Offer
RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
We offer a range of benefits, including financial benefits and discounts on a range of banking, assistance, and insurance products. We also provide paid volunteer leave, payroll giving, and volunteering for community events such as MotorFest.
At RACQ, we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion, particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment.
How to Apply
Please submit your application, including your resume and a cover letter, to Tash Murabi at tash.murabi@racq.com.au. We look forward to hearing from you.
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