Customer Experience Advocate

1 week ago


Adelaide, South Australia Plenti Full time

Plenti is a fintech lender that prioritizes customer satisfaction, offering faster and fairer loans through its advanced technology. The company's dynamic and innovative environment has enabled it to take market share from established players in the personal lending, renewable energy, and automotive finance sectors.

We are seeking an experienced Customer Support Specialist to join our Operations team. This role involves communicating with customers via phone and email, resolving their queries, and providing them with suitable solutions. Key responsibilities include:

• Displaying empathy and professionalism while interacting with customers

• Becoming knowledgeable about Plenti's products and services to enhance customer experiences

• Ensuring compliance with regulatory requirements and Plenti's best practice guidelines

• Collaborating with colleagues to achieve team goals and objectives

This is an excellent opportunity for a recent graduate or someone looking to transition into a career in financial services. Ideal candidates possess exceptional communication skills, can multitask efficiently, and are confident problem-solvers. We offer flexible working hours (8:30am – 5pm Monday to Friday) and opportunities for professional growth and development as we expand our operations.

The successful candidate will be part of a high-performing, diverse, and collaborative team that prioritizes innovation and entrepreneurship. Our culture encourages continuous learning and skill development through volunteer and study leave, monthly social events, and office snacks. We strive to create an inclusive work environment by embracing diversity and providing reasonable adjustments for employees with disabilities.



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