Customer Experience Consultant

3 weeks ago


Adelaide, South Australia REO Group Full time

Job Description

Location: Not Specified

Role Highlights:

Fleet Complete, a leading telematics provider, is seeking a Customer Success Specialist to join their team. This role is ideal for a customer-obsessed professional who can deliver exceptional service and drive business growth.

Role Overview:

The Customer Success Specialist will serve as the primary point of contact for clients during the onboarding process and throughout their journey. This involves implementing solutions, managing onboarding experiences, and leveraging analytics to proactively reach out to customers and ensure their success.

Responsibilities:

  • Implement Solutions: Act as the key contact for clients post-sale to effectively implement solutions into their operational environment.
  • Manage Onboarding: Manage the onboarding experience and interact with clients and internal resources to ensure all key milestones are met.
  • Proactive Engagement: Leverage analytics to proactively reach out to customers to improve product adoption and ensure their success.
  • Cross-Functional Collaboration: Collaborate with internal stakeholders and channel partners to advocate for the voice of the customer.
  • Issue Resolution: Demonstrate the ability to create partnerships and manage relationships to investigate and resolve customer issues.

Candidate Profile:

  • Experience: A minimum of 3 years of work experience in a customer-facing role, providing exceptional customer service.
  • Follow-up and Follow-through: Outstanding follow-up and follow-through to ensure customers' success and a positive outcome.
  • Software Facilitation: Experience in software facilitation with a focus on fleet telematics is preferred.
  • CRM Tool: Experience utilizing a CRM tool, such as Salesforce.

The Company, Culture & Benefits:

Fleet Complete is an equal opportunity employer committed to diversity and inclusion. We value a culture of collaboration, innovation, and customer-centricity. Our employees enjoy competitive salaries, a dynamic work environment, and opportunities for growth and development.



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