Customer Experience Specialist
3 weeks ago
We are seeking a skilled and experienced Customer Service Officer to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers via phone and email.
About the RoleThis is a fast-paced position that requires a high level of attention to detail and excellent communication skills. You will be the first point of contact for customers, responding to enquiries, providing support and information, and handling customer complaints in a professional and courteous manner.
Key Responsibilities- Respond to customer enquiries via phone and email in a timely and professional manner.
- Provide customers with accurate and helpful information to resolve their queries.
- Handle customer complaints and concerns in a fair and transparent way.
- Communicate clearly and effectively to ensure customers understand the information provided.
- Offer accurate information on products, services, policies, and procedures.
- Keep customers informed about the status of their issues and inquiries.
- Previous experience in a high-volume customer service position, preferably phone-based.
- Strong problem-solving skills and ability to provide effective solutions.
- Capability to handle a high volume of customer enquiries via phone and email.
- Proven excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team, demonstrating composure and resilience under pressure.
This role offers the opportunity to progress within a growing industry, as well as a challenging and rewarding day-to-day opportunity. Our company culture values inclusivity, diversity, and employee well-being. We believe in supporting our employees' personal and professional growth, offering opportunities for development and training.
Salary and BenefitsThe estimated salary for this position is around $55,000 - $65,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including [insert benefits here].
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