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Customer Success Advocate
1 month ago
Plenti is a fintech lender that provides faster and fairer loans by leveraging its advanced technology. As a dynamic and innovative business, we are growing strongly in the personal lending, renewable energy, and automotive finance markets.
We seek to recruit smart and capable people who can take ownership of their roles to help our business thrive. With over 200 employees based in Australia, we offer a collaborative environment where everyone can make a difference in their role. We have ambitious plans to become Australia's best lender.
About the RoleA key part of our Sales operations is the Customer Success Representative role, which plays a crucial part in our growth within the Personal and Auto loans industry. You will work alongside a high-performing team to deliver sales growth each month. With exciting plans ahead, we're looking for a motivated individual to join us in Adelaide and contribute to our success.
You will help customers realise their dreams with Plenti by providing a fast and fair loan experience in a multi-channel environment. You'll be taking inbound/outbound calls and replying to customer email enquiries to direct them through getting their new loan. You will provide customers with a personalised journey in securing a new loan with us.
Requirements- Display a "hunger" to prove what you're capable of and be rewarded for it
- Ability to build internal and external relationships quickly and effectively
- Be a collegiate member of the team, helping out where possible and supporting your teammates
- Exceptional time management and organisation skills
- Strong (verbal and written) communication skills
Working at Plenti means joining a diverse, customer-focused, and collaborative team. It's a place where everyone can "make it happen" and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join us to help shape Australia's financial ecosystem.
In return, you will enjoy a culture of innovation and entrepreneurship to advance your career. We offer flexible working, volunteer and study leave, monthly social events, office snacks, company Townhalls, and D&I initiatives to help you connect with your colleagues.
We are committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know any reasonable adjustments you may need during the interview process so we can accommodate you.
