Customer Experience Strategist
1 day ago
At Optus, we're committed to delivering exceptional customer experiences. As a Specialist Care Lead, you'll play a pivotal role in crafting and implementing strategies that drive satisfaction and loyalty.
The position requires expertise in handling complex situations, often involving vulnerable customers. You'll work closely with internal teams, external authorities, and various stakeholders to provide timely, professional, and empathetic support.
Your key responsibilities will include:
- Investigating and resolving complaints in a timely manner
- Liaising with internal and external stakeholders
- Developing tailored resolutions that meet business and customer needs
- Negotiating positive outcomes with customers
To excel in this role, you'll need:
- Excellent communication skills and the ability to articulate complex issues
- Experience in handling complex customer inquiries
- Strong negotiation and influencing skills
- A high degree of empathy and understanding of customer concerns
We offer a comprehensive benefits package, including inclusive paid parental leave, access to training and development opportunities, and a supportive work environment.
Based on national averages for similar roles, the estimated salary range for this position is $120,000 - $180,000 per annum, depending on location and experience.
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