Area Manager
7 days ago
About the Role:
SIXT Australia is seeking an experienced Area Manager to join our team at Gold Coast Airport. As an Area Manager, you will be responsible for managing all staff at your location to achieve maximum efficiency, drive utilization and sales, and support business strategic direction.
Key Responsibilities:
- Conduct daily meetings with operational team to set daily focus and ensure the location is supported with rentable fleet to drive utilization targets.
- Support staff by working on the front desk or any part of the location as required, creating and maintaining a positive working environment that promotes open communication and empowerment.
- Drive change and company initiatives, ensuring all staff fully understand their role and how their performance is measured.
- Generate excitement and passion in customer service initiatives through open communication and sharing of best practice.
- Ensure that employees are adhering to safe work practices and HSE compliance, and that all relevant policies and procedures are implemented.
- Making positive steps to understand the nature of the operations on their site and understand the potential hazards and risks associated with the business.
Requirements:
- Experience in the vehicle rental industry (essential).
- Demonstrated effective usage of interpersonal skills along with communication style to coach staff in selling to customers and providing exceptional service.
- Desire to work in a competitive, fast-paced environment.
- Proven ability to exceed customer expectations in terms of the service and quality of product offered.
- Promotion of a professional, enthusiastic and flexible manner when dealing with customers, staff and the SIXT Australia brand.
- Demonstrated leadership capabilities and people management skills to motivate your team.
- Highly developed ability to solve problems.
- Ability to work effectively during periods of high demand and stress dictated by the position.
- Experience in negotiation, handling conflict and confrontation, and facilitating resolution.
- Proven experience in working as part of a team.
- Current Full Driver's Licence.
- Ability to work in Australia.
About SIXT Australia:
SIXT Australia is a leading provider of car and truck rental services, with a focus on shaping the future of mobility with electric vehicles. We are part of the NRMA Group, and our purpose is to deliver a seamless and premium experience for our customers.
What We Offer:
- Competitive salary package including motor vehicle, phone and laptop.
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary my NRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
- Discounts on NRMA insurance products including car & travel.
- Employee Referral Program where you may be eligible for a $2,000 referral bonus payment.
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