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Area Manager
2 months ago
SIXT Australia is seeking a highly skilled and experienced Area Manager to join their team at a Gold Coast Airport location. This is a fixed-term contract position covering parental leave.
As an Area Manager, you will be responsible for managing all staff at your location to achieve maximum efficiency, drive utilization and sales, and support business strategic direction.
Key Responsibilities:
- Conduct daily meetings with operational teams to set daily focus and goals.
- Ensure the location is supported with rentable fleet to drive utilization targets and meet customer demands.
- Support staff by working on the front desk or any part of the location as required, promoting a positive and inclusive work environment.
- Drive change and company initiatives, fostering a culture of open communication and empowerment.
- Ensure all staff fully understand their role and how their performance is measured, providing regular feedback and coaching.
- Generate excitement and passion in customer service initiatives, promoting best practices and sharing knowledge.
- Ensure all staff adhere to safe work practices and HSE compliance, maintaining a safe and healthy work environment.
- Implement all relevant policies and procedures, ensuring compliance and adherence.
- Maintain a deep understanding of the operations on your site, identifying potential hazards and risks, and taking proactive steps to mitigate them.
Qualifications:
- Experience in the vehicle rental industry, with a proven track record of success.
- Demonstrated effective usage of interpersonal skills, with a strong communication style to coach staff in selling to customers and providing exceptional service.
- Desire to work in a competitive, fast-paced environment, with a passion for delivering exceptional customer experiences.
- Proven ability to exceed customer expectations in terms of service and quality of product offered.
- Promotion of a professional, enthusiastic, and flexible manner when dealing with customers, staff, and the SIXT Australia brand.
- Demonstrated leadership capabilities and people management skills to motivate and inspire your team.
- Highly developed ability to solve problems, think critically, and make informed decisions.
- Ability to work effectively during periods of high demand and stress, maintaining a calm and composed demeanor.
- Experience in negotiation, handling conflict and confrontation, and facilitating resolution.
- Proven experience in working as part of a team, with a strong sense of collaboration and teamwork.
- Current Full Driver's Licence, with the ability to work in Australia.
All successful applicants will be required to complete a National Criminal History Check.
Additional Information:
The NRMA offers a range of benefits to its employees, including:
- A competitive salary package, including a motor vehicle, phone, and laptop.
- Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership, including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and much more
- Discounts on NRMA insurance products, including car and travel insurance.
- An Employee Referral Program, where you may be eligible for a $2,000 referral bonus payment.
The NRMA celebrates and welcomes diversity, creating an inclusive workplace where employees feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.
