Payroll Operations Manager
1 day ago
We are seeking a highly skilled Payroll Delivery Manager to join our team at Ramco Systems. As a key member of our payroll operations team, you will be responsible for ensuring the accurate, timely, and compliant delivery of RAMCO payroll services to Australia and NZ Customers.
Key Responsibilities- Oversee the end-to-end payroll process to ensure accurate and timely SLA adherence for every payroll run.
- Ensure strict compliance with all relevant local, state, and federal regulations, as well as Customers' organisational policies.
- Conduct and support Payroll-related audits and ensure the accuracy and integrity of systems, data, and processes.
- Manage payroll schedules and deadlines, ensuring all payroll activities are completed on time.
- Handle complex payroll calculations, including bonuses, overtime, deductions, and benefits.
- Serve as the primary point of contact for clients regarding payroll services, addressing any issues or concerns promptly.
- Ensure that service level agreements (SLAs) are met and exceeded, delivering high-quality payroll services.
- Monitor and evaluate the effectiveness of payroll services, identifying areas for improvement.
- Handle complex multi-country payrolls, inpat/expat payrolls, and various EBAs.
- Assign processing team responsibilities and ensure clear roles, accountabilities, and performance expectations for all team members.
- Perform regular assessments of individual skills and development needs.
- Manage the team effectively to ensure successful payroll delivery.
- Actively improve team members' capability, RAMCO system knowledge, and performance.
- Coach, mentor, and assist team members in meeting goals and objectives.
- Involve the customer stakeholders in defining payroll processes and work with the Customer to align the engagement with their organisational goals.
- Manage performance issues in a timely manner.
- Identify, assess, and manage the risks to payroll operations to ensure the account's success.
- Develop contingency plans to mitigate risks.
- Monitor and reassess account-level risks regularly.
Requirements
- 10+ years of experience in Payroll Management/Operations.
- Experience working on multiple Payroll & WFM systems like Oracle, ADP, Ceridian, Kro.
- Good Knowledge of Enterprise Agreements & HR/Employment Regulations & Policies.
- Australia (must) and/or NZ Payroll Operations knowledge across multiple industries.
- Australia/NZ Statutory Certification (APA/TAPS/NZAPA).
- Strong interpersonal and communication skills at all levels.
- Proven ability to lead payroll operations in onsite/offshore model.
- Proven ability to function well in an environment that's undergoing transformation.
- Reliance, Customer Centricity, Strong Collaboration skills, Leadership Acumen.
Preferred Qualifications
- Bachelor's or Master's degree in the related field.
Location
Melbourne, Australia
Years of Experience
10 to 15
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