Payroll Operations Manager

4 days ago


Melbourne, Victoria, Australia Ramco Systems Full time
Job Summary

We are seeking a highly skilled Payroll Operations Manager to join our team at Ramco Systems. As a key member of our payroll team, you will be responsible for ensuring the accurate, timely, and compliant delivery of payroll services to our customers in Australia and New Zealand.

Key Responsibilities
  • Payroll Management
    • Oversee the end-to-end payroll process to ensure accurate and timely Service Level Agreement (SLA) adherence for every payroll run.
    • Ensure strict compliance with all relevant local, state, and federal regulations, as well as customers' organizational policies.
    • Conduct and support payroll-related audits and ensure the accuracy and integrity of systems, data, and processes.
    • Manage payroll schedules and deadlines, ensuring all payroll activities are completed on time.
    • Handle complex payroll calculations, including bonuses, overtime, deductions, and benefits.
  • Service Delivery
    • Serve as the primary point of contact for clients regarding payroll services, addressing any issues or concerns promptly.
    • Ensure that service level agreements (SLAs) are met and exceeded, delivering high-quality payroll services.
    • Monitor and evaluate the effectiveness of payroll services, identifying areas for improvement.
    • Handle complex multi-country payrolls, inpat/expat payrolls, and various Enterprise Agreements.
  • People Management
    • Assign processing team responsibilities and ensure clear roles, accountabilities, and performance expectations for all team members.
    • Perform regular assessments of individual skills and development needs.
    • Manage the team effectively to ensure successful payroll delivery.
    • Actively improve team members' capability, Ramco system knowledge, and performance.
    • Coach, mentor, and assist team members in meeting goals and objectives.
    • Involve customer stakeholders in defining payroll processes and work with the customer to align the engagement with their organizational goals.
    • Manage performance issues in a timely manner.
  • Contractual/Commercial Management
    • Have a good understanding of the payroll contractual/commercial construct of the engagement.
    • Manage the account in line with contractual SLAs and monitor Service Credits.
  • Risks and Issues Management
    • Identify, assess, and manage the risks to payroll operations to ensure the account's success.
    • Develop contingency plans to mitigate risks.
    • Monitor and reassess account-level risks regularly.


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