Talented Customer Experience Advocate Wanted

2 days ago

Perth, Western Australia beBeeCustomer Full time $80,000 - $120,000

We're seeking a talented Customer Experience Advocate to join our team. As the first point of contact for customers, you'll play a vital role in delivering exceptional service and ensuring their needs are met.

In this exciting opportunity, you'll have the chance to work with internal and external stakeholders at all levels, providing outstanding customer service and support. Your ability to effectively communicate, both verbally and in writing, will be crucial in building strong relationships with customers and colleagues alike.

The ideal candidate will possess excellent problem-solving skills, with the ability to navigate complex situations and find creative solutions. You'll also be able to work successfully within a team and autonomously, with a keen eye for detail and a commitment to quality.

We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong desire to learn and grow with our organization. If you're a motivated and enthusiastic individual who is eager to make a real impact, we'd love to hear from you

About This Role

This is an exciting opportunity to join our dynamic team as a Customer Service Representative. Reporting to the Customer Support Supervisor, you'll be accountable for being the customer conduit in the final process of the parts supply chain by being the point of contact for all customer parts ordering and collection interactions.

You'll be required to effectively handle and provide outstanding customer service to both internal and external customers, engage customers with basic DBSi, WMS knowledge to assist with identifying their requirements providing prompt service in delivery of goods, receipting of credits, core & warranty returns, identifying leads and opportunity purposes within the Guildford CSC (Customer Service Centre).

Key Responsibilities
  • Provide exceptional customer service and support to internal and external customers
  • Effectively communicate with customers, colleagues, and other stakeholders at all levels
  • Identify and resolve customer issues in a timely and professional manner
  • Work collaboratively with the Customer Support Supervisor to achieve business objectives
  • Develop and maintain strong relationships with customers and colleagues

Requirements

To succeed in this role, you'll need:

  • Experience in a customer service or similar role
  • Excellent communication and interpersonal skills
  • Ability to work successfully within a team and autonomously
  • Conflict resolution skills and demonstrated experience in navigating challenging situations
  • Good problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure all customer requirements are fulfilled
  • Previous experience utilising WesTrac and Caterpillar systems (desirable)
  • Knowledge of DBSi, WMS & SIS 2.0 software (desirable)

What We Offer

We offer a range of benefits to support your career growth and well-being, including:

  • Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
  • Job security with a consistent pipeline of work
  • Unrivalled training and development via The WesTrac Institute
  • Free on-site parking
  • Fantastic team environment and inclusive work culture
  • Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
  • Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
  • WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality

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