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Customer Experience Advocate
3 weeks ago
We are seeking a Customer Experience Coordinator to join our team. As the first point of contact for our customers, you will be responsible for providing a seamless and personalized experience from initial inquiry to project completion.
Your key responsibilities will include:
- Establishing strong relationships with customers through regular check-ins and clear communication
- Collaborating with internal teams to resolve customer queries efficiently
- Processing and tracking documents to ensure timely action and accurate record keeping
- Demonstrating empathy and care for the customer experience and contributing to its ongoing improvement
- Supporting your team to meet shared goals and performance indicators
What You'll Need
To succeed in this role, you will require:
- A great communicator who can build rapport with customers and colleagues alike
- The ability to work independently and as part of a team, prioritizing tasks and managing time effectively in a fast-paced environment
- Strong organizational skills, with attention to detail and accuracy
- An empathetic and proactive approach, with a focus on delivering exceptional customer experiences
About Us
We offer a supportive and collaborative work environment, with opportunities for growth and development. Our employee benefits include:
- Flexible work arrangements tailored to support your work-life balance
- Career growth opportunities within a thriving organization
- Dedicated programs to nurture your well-being
- Access to discounted private health insurance
- Paid leave for both primary and non-primary carers
Why Choose Us?
