Customer Experience Advocate

1 day ago


Perth, Western Australia beBeeCustomer Full time $90,000 - $120,000
Customer Service Representative Job Summary

We are seeking a passionate Customer Service Representative to join our team in Perth or Brisbane. As a key member of our customer experience team, you will play a crucial role in delivering exceptional experiences for our customers.

Key Responsibilities:

  • Log technical issues, document processes, and manage customer feedback (compliments and complaints).
  • Collaborate with customer care and quality teams to drive improvements.
  • Map and assess customer journeys across all touchpoints, identifying pain points and developing strategies to improve the end-to-end experience.
  • Anticipate customer needs and implement proactive strategies to ensure positive interactions.
  • Act as the go-to expert for customer experience, providing internal guidance on handling customer interactions effectively.
  • Accurately input and manage new leads in Salesforce, ensuring appropriate follow-up and tracking.

Qualifications and Skills:

  • Proven experience in customer service or customer experience roles.
  • Experience in developing customer journey frameworks is a plus.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong time management, organisation, and adaptability under pressure.
  • A self-starter who works well independently and collaboratively.
  • Comfortable working in a culturally diverse team environment.


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