
Customer Experience Advocate
2 days ago
**Key Role Summary:**
An experienced customer service representative is needed to deliver exceptional customer experiences by collaborating closely with sales and operations teams.
**Responsibilities:
- Respond to customer inquiries and sales via phone and front counter
- Resolve customer sales queries and questions efficiently
- Provide quotes to customers and identify opportunities for upselling
- Manage sales data, invoicing, administration, purchasing, and inventory control tasks
- Assist with dispatch and production planning processes
**Ideal Candidate:**
- Possesses a strong customer service focus, high attention to detail, and thrives in a fast-paced environment
- Has experience in similar phone-based customer service roles
- Demonstrates strong verbal and written communication skills
- Exhibits a can-do attitude and desire to learn and develop skillsets
- Works effectively as part of a team, able to multitask and adapt to changing priorities
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