Front Office Duty Manager
4 days ago
We are seeking an experienced and skilled Front Office Duty Manager to join our team at Accor's Batman's Hill on Collins hotel in Melbourne's CBD. As a key member of our Front Office team, you will be responsible for ensuring the efficient and effective operation of the department, leading the work of our Front Office team members, and providing exceptional service to our guests.
Key Responsibilities:- Guest Service: Assist guests with enquiries, check-in, storage of luggage, and general information about the hotel and local area.
- Team Leadership: Supervise, support, and train Front Office team members to ensure standards and procedures are followed.
- Operational Management: Ensure that all company and department policies and procedures are followed, and that all accounting practices and processes are completed.
- Guest Resolution: Promptly handle guest complaints and feedback in a professional manner.
- Reporting and Administration: Complete reports, conduct shift handovers, and ensure all administrative duties are completed.
- Collaboration: Work closely with the Reservations, Sales, Food & Beverage, and Housekeeping teams to ensure guest expectations are met.
- Communication: Encourage and foster an environment of open communication across departments.
- Availability: Availability to work a rotating roster, including early mornings, afternoons, evenings, weekends, and public holidays. Occasional overnight shifts may be required.
- Experience: Previous experience in a hotel Front Office team in a leadership position, with knowledge of the RMS property management system an advantage.
- Skills: Ability to work in a fast-paced environment, prioritize tasks, and possess excellent written and verbal communication skills.
- Qualifications: Full Australian Driver's License, Responsible Service of Alcohol certificate, and current working rights in Australia.
At Accor, we are committed to creating an inclusive and supportive environment for our people. We offer a positive work culture, global Accor and partner discounts, career progression, learning & development opportunities, and the environment to learn a wide range of skills as part of a global hospitality brand.
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Front Office Duty Manager
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Melbourne, Victoria, Australia Accor Full time{"Job Title": "Front Office Duty Manager", "Job Description": "Role OverviewAt Accor, we are seeking an experienced Front Office Duty Manager to join our team at Batman's Hill on Collins hotel in Melbourne. As a key member of our Front Office team, you will be responsible for assisting the Front Office Manager in the daily management of the department,...
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