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Front Office Supervisor

2 months ago

Melbourne, Victoria, Australia Wyndham Destinations Full time

Unlock Your Potential as a Front Office Duty Manager

At Wyndham Destinations, we're passionate about delivering exceptional customer experiences and creating unforgettable memories for our guests. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our owners and guests, and leading a team of dedicated professionals.

Your Key Responsibilities

  • Manage the day-to-day operations of the Reception desk, including greeting and registering guests, providing information on local attractions, and resolving any issues that may arise.
  • Build, develop, and lead a high-performing team, promoting a culture of excellence and customer service.
  • Collaborate with other departments to ensure seamless communication and a positive guest experience.
  • Stay up-to-date with company policies, procedures, and initiatives, and implement them effectively in your role.

What We Offer

  • A dynamic and supportive work environment that encourages growth and development.
  • A competitive salary and benefits package, including subsidized private health insurance and professional development funding.
  • The opportunity to work with a global company that values innovation, teamwork, and customer satisfaction.
  • A chance to build a career with a value-driven organization that promotes continual growth and development for its people.

What We're Looking For

  • Proven experience in a Front Office department at a supervisory level, with a strong track record of delivering exceptional customer service.
  • Knowledge of hotel property management systems, with a preference for Opera.
  • Excellent communication, organizational, and problem-solving skills, with the ability to work under pressure and multitask.
  • A positive attitude, with a passion for delivering exceptional customer experiences and exceeding expectations.
  • Valid driver's license and the ability to work a flexible roster, including weekends and public holidays.

Why Choose Wyndham Destinations?

We're a global company that values innovation, teamwork, and customer satisfaction. Our mission is to put the world on vacation, and we're committed to creating unforgettable memories for our guests. If you're passionate about delivering exceptional customer experiences and building a career with a value-driven organization, we'd love to hear from you.