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Front Office Ambassador

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Melbourne, Victoria, Australia Hilton Hotels Full time
{"title": "Front Office All Rounder", "description": "Delivering Exceptional Guest Experiences

At DoubleTree by Hilton Hotel Melbourne - Flinders Street, we are seeking a Front Office All Rounder to join our team. As a key member of our Front Office Team, you will be responsible for ensuring our guests receive a warm and welcoming experience.

Key Responsibilities:

  • Provide exceptional customer service to all guests, ensuring a reliable and friendly experience.
  • Manage guest requests and complaints in a professional and timely manner.
  • Proactively find ways to delight and excite our guests, ensuring their stay is memorable.
  • Assist with concierge-related duties, including knowledge of surroundings, booking taxis, courier services, tours & restaurants.
  • Maintain current knowledge of daily VIP movements, hotel products, services, pricing, and special promotional offers.
  • Maximise sales revenues through up-selling and marketing programs.
  • Perform general incoming communication duties, including taking enquiries via telephone and electronic registration systems.
  • Assist with luggage and delivering guest amenities to rooms.

What We're Looking For:

  • A friendly, bubbly, and positive demeanour.
  • Excellent personal presentation and communication skills.
  • A passion for delivering exceptional levels of customer service.
  • Ability to work a flexible, rotating roster, including weekends, public holidays, and overnights.
  • Adaptability to learning new computer systems with ease.
  • Ability to work independently and as part of a team.

About Working for Hilton:

  • A commitment to ensuring Hilton is a workplace where you can thrive and make time for what matters most.
  • A competitive wage with higher penalty rates than industry average.
  • Uniform laundered by the hotel.
  • Team meals provided on each shift.
  • Worldwide travel discounts at unbeatable rates for you and your friends and family.
  • Leadership training programs created in conjunction with Harvard Business School, to help further your career development.
  • Employee Assistant Program & Mental Health Program.
", "lang_code": "en-US"}