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High Performing Sales Team Lead

1 month ago

Sydney, New South Wales, Australia Sprint People Full time
Unlock Your Potential as a Senior Sales Manager

Sprint People is seeking an experienced and results-driven Sales Experience Manager to join our dynamic team. This is a senior management position offering an estimated salary of $120k-$140k plus super, making it an excellent opportunity for sales professionals looking to take their career to the next level.

About the Role:

This role will see you lead a unified team of 6 who work both the shop floor and online appointments, developing a high-performing retail team that delivers exceptional customer experiences. You will be responsible for creating development plans, conducting regular meetings, and evaluating the quality of experience each customer receives. As a hands-on leader, you will also work the floor to set a great example for your team.

Your key objectives will include:

  • Leadership: Build, enhance, and retain a high-performing retail team by creating development plans, conducting regular team and 1:1 meetings, and ensuring the team is continually learning.
  • Hands-On Approach: Work closely with the team on the shop floor, leading by example and regularly evaluating the quality of experience each customer receives.
  • Performance Management: Identify gaps in performance and implement positive changes to drive business growth.
  • Collaboration: Work with the online team to ensure extremely high service levels and experiences are translated through to online customers.

You will be a proactive, hands-on operator who understands that the best results are yielded when you lead from the front. With a strong understanding of how technology can be utilised to strengthen a customer experience, you will seek out innovative solutions to bolster team performance and retail offerings.

About You:

To succeed in this role, you will have:

  • A proven track record of creating untouchable customer experiences, with at least 5+ years of management experience within a retail/customer-facing environment.
  • A strong leadership style that inspires and motivates teams to achieve their full potential.
  • The ability to work collaboratively with cross-functional teams to drive business growth and improve customer satisfaction.
  • A willingness to embrace change and continuously develop new skills to stay ahead of the curve.

If you are a seasoned sales professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.