Expert Claims Strategist

1 day ago

Melbourne, Victoria, Australia Suncorp Group Full time
About Suncorp Group

Suncorp Group is a leading provider of insurance, banking, and financial services in Australia and New Zealand. We strive to create a diverse and inclusive culture where our people feel valued and connected.

Estimated Salary: $120,000 - $180,000 per annumAbout the Role

We are seeking an experienced Technical Specialist to join our Financial Lines and Professional Indemnity claims team. As a key member of our team, you will partner with National Managers on portfolio health, complex claim strategy, and decision-making.

This is an exciting opportunity for someone who is passionate about resolving large, technically complex claims and mentoring others. You will have strong commercial acumen, pragmatic advice, and a customer-centric approach developed through diverse claims management experience.

You will be responsible for providing technical decision-making for specialty claims teams across portfolios, serving as the next-level decision-maker for complex claim referrals, coaching and mentoring senior claims officers, and supporting the design and implementation of processes and internal controls.

Key Responsibilities
  • Provide technical decision-making for specialty claims teams across portfolios.
  • Serve as the next-level decision-maker for complex claim referrals from senior claims officers and leaders.
  • Coach and mentor senior claims officers, claims officers, and coaches.
  • Support the design and implementation of processes and internal controls to ensure adherence to risk frameworks and applicable regulations.
  • Collaborate with the National Manager to set benchmarks for technical performance, fostering a high-performing and engaging team environment.
  • Design and implement improvements to elevate technical decision-making within specialty claims teams and the broader Commercial Claims business.
  • Critically assess legal panel advice and support claims officers in implementing reserving and claims strategies, ensuring decisions are both commercially and customer-focused.
  • Manage internal and external stakeholder expectations regarding likely claim outcomes and portfolio impacts.
Skills & Experience
  • Minimum 5 years' experience managing complex claims across financial lines and professional indemnity risks.
  • Minimum 2 years' experience in coaching and people development.
  • Experience in a similar role is highly desirable.
  • Experience as an associate or senior associate-level lawyer in an insurance law firm is highly desirable.
What We Offer
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave, and unlimited paid emergency response leave.
  • Discounts and offers on a range of retail favourite stores and insurance products.
  • Give back to our communities with payroll giving, donation matching, and paid volunteer leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

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