Service Management Strategist

1 month ago


Melbourne, Victoria, Australia Talent International Full time
  • Service Management Strategist Role Overview:
  • As a key member of our team, the Service Management Strategist will lead the implementation of ITIL v4 processes, developing and maintaining ITSM policies, procedures, and governance frameworks.
  • Responsibilities:
    • Lead the implementation of ITIL v4 processes and advocate for best practices
    • Develop and maintain ITSM policies, processes, and procedures
    • Oversee the integration and coordination of ITSM processes
    • Propose and establish additional ITIL practices
    • Monitor and ensure the performance and quality of Digital services
    • Define and track key performance indicators
    • Establish framework for Service Level management processes

Requirements:

  • ITIL V4 Foundation, MP, DPI, CDS or equivalent certification
  • Experience with ServiceNow, reporting, performance analytics, and dashboard creation
  • Digital Infrastructure and Operations Microsoft (on-prem / Azure) and AWS
  • Supplier / Vendor Relationship Management
  • Business Continuity & Disaster Recovery
  • Major Incident Management
  • Analytics & Reporting using ITSM tools
  • Demonstrated stakeholder management experience


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