Service Management Strategist
1 month ago
- Service Management Strategist Role Overview:
- As a key member of our team, the Service Management Strategist will lead the implementation of ITIL v4 processes, developing and maintaining ITSM policies, procedures, and governance frameworks.
- Responsibilities:
- Lead the implementation of ITIL v4 processes and advocate for best practices
- Develop and maintain ITSM policies, processes, and procedures
- Oversee the integration and coordination of ITSM processes
- Propose and establish additional ITIL practices
- Monitor and ensure the performance and quality of Digital services
- Define and track key performance indicators
- Establish framework for Service Level management processes
Requirements:
- ITIL V4 Foundation, MP, DPI, CDS or equivalent certification
- Experience with ServiceNow, reporting, performance analytics, and dashboard creation
- Digital Infrastructure and Operations Microsoft (on-prem / Azure) and AWS
- Supplier / Vendor Relationship Management
- Business Continuity & Disaster Recovery
- Major Incident Management
- Analytics & Reporting using ITSM tools
- Demonstrated stakeholder management experience
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