Front Office Coordinator

4 weeks ago


Sydney, New South Wales, Australia Hyatt Full time

Job Summary

We are seeking a highly organized and detail-oriented Front Office Coordinator to join our team at Hyatt Regency Sydney. As a key member of the Front Office team, you will be responsible for coordinating administrative tasks and ensuring seamless operations in our fast-paced hotel environment.

Key Responsibilities

  • Participate in daily hand-over tasks with the Front Office Manager and Assistant Front Office Manager
  • Manage and respond to all payment authorization emails
  • Ensure all reservations are guaranteed and payments are correctly authorized before guests' check-in
  • Review arrival, in-house, and departure reports, as well as same-day reservations
  • Maintain proper guest profile selection and profile merging tasks
  • Ensure routing instructions are updated and all guests' requests are administered pre and post-arrival
  • Manage and update all alerts functions in accordance with Hyatt standards
  • Administer paymaster accounts and traces pending balances
  • Follow up on all 'checked out without closing folio' rooms
  • Learn how to manage room inventory in the event the PMS is offline

Requirements

  • Minimum 1 year's experience in Front Office, Reservations, or Corporate Travel
  • Minimum 1 year's experience in a fast-paced hotel environment
  • Previous experience using Opera PMS and Reserve
  • Full working rights in Australia


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