Front Office Coordinator
4 weeks ago
Job Summary
We are seeking a highly organized and detail-oriented Front Office Coordinator to join our team at Hyatt Regency Sydney. As a key member of the Front Office team, you will be responsible for coordinating administrative tasks and ensuring seamless operations in our fast-paced hotel environment.
Key Responsibilities
- Participate in daily hand-over tasks with the Front Office Manager and Assistant Front Office Manager
- Manage and respond to all payment authorization emails
- Ensure all reservations are guaranteed and payments are correctly authorized before guests' check-in
- Review arrival, in-house, and departure reports, as well as same-day reservations
- Maintain proper guest profile selection and profile merging tasks
- Ensure routing instructions are updated and all guests' requests are administered pre and post-arrival
- Manage and update all alerts functions in accordance with Hyatt standards
- Administer paymaster accounts and traces pending balances
- Follow up on all 'checked out without closing folio' rooms
- Learn how to manage room inventory in the event the PMS is offline
Requirements
- Minimum 1 year's experience in Front Office, Reservations, or Corporate Travel
- Minimum 1 year's experience in a fast-paced hotel environment
- Previous experience using Opera PMS and Reserve
- Full working rights in Australia
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