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Customer Experience Specialist

1 month ago

Sydney, New South Wales, Australia GLUE STORE Full time

Glue Store Sydney CBD Job

We are seeking a Customer Experience Specialist to join our team at our Sydney CBD stores. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that every customer has a memorable and unrivaled experience.

The ideal candidate will have previous retail experience and a passion for delivering outstanding customer experiences. They will thrive in a fast-paced environment, work well under pressure, and maintain a positive attitude even in challenging situations.

This is an excellent opportunity to gain valuable management skills and progress your career in the fashion retail industry.

  • You will assist customers with queries, process sales, returns, and gift vouchers
  • You will take a fun and creative approach to selling and share your product knowledge with customers
  • You will escalate any customer complaints to management
  • You will work under the guidance and support of your Store Manager and alongside your team to achieve KPIs and targets
  • You will be part of a team that values themselves and their team members

Benefits:

  • You will receive 40% off Glue Store product and apparel
  • You will have access to our Team Member Benefits
  • You will work with sought-after products and passionate team members who strive to excel in the fashion retail industry
  • You will have ongoing learning and development opportunities
  • You will gain valuable management skills to allow you to progress in your career

Requirements:

  • Previous retail experience is highly regarded
  • You must be someone who thrives on delivering memorable experiences to customers
  • You must be an energetic go-getter who strives to achieve their targets
  • You must be accountable and own your results
  • You must radiate a positive attitude and be willing to continuously grow and learn
  • You must be a team player who not only values themselves but their entire team
  • You must be willing to step out of your comfort zone and explore the possibilities

Estimated Salary: $60,000 - $80,000 per annum