Senior Sales Operations Manager

4 weeks ago


Sydney, New South Wales, Australia Inchcape Full time
About the Role

We are seeking a Senior Sales Operations Manager to lead our Customer Experience team at our Artarmon Dealership.

As a key member of our leadership team, you will be responsible for driving sales performance and meeting KPIs. You will oversee the entire customer journey, ensuring flexible and seamless vehicle delivery.

Your Key Responsibilities
  • Drive P&L performance and meet KPIs by optimizing sales strategies and processes.
  • Work closely with Stock Control to ensure inventory meets customer demands.
  • Lead F&I performance, compliance, and finance support to achieve sales goals.
  • Ensure site operations are smooth, safe, and compliant with HSE and OEM standards.
  • Recruit, onboard, and develop your team to drive high engagement and performance.
What We're Looking For
  • A proven track record in sales leadership, with experience in managing teams to achieve customer satisfaction and performance goals.
  • Strong communication and multitasking skills to effectively manage multiple priorities.
  • A focus on delivering exceptional customer service and attention to detail.
  • Leadership skills with a passion for team development and upholding company values.
  • Familiarity with automotive industry practices and F&I knowledge is desirable.
Benefits
  • Ongoing professional development and career growth opportunities.
  • A supportive, positive team environment.
  • Additional leave days, including Wellbeing and Volunteering Leave.
  • Access to employee benefits program, including vehicle discounts.
About Us

Inchcape is a global organisation dedicated to delivering exceptional customer experiences. Our team is passionate about innovation, teamwork, and excellence.



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