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Digital Operations Director

1 month ago

Sydney, New South Wales, Australia Senior Full time
Job Overview

We are seeking a highly skilled Digital Operations Director to join our team. As a key member of our operations department, you will play a critical role in ensuring the smooth running of day-to-day operations within a client team.

About the Role

This is an exciting opportunity for a motivated and experienced professional to take on a leadership role and drive operational excellence within our organization. You will be responsible for working closely with cross-functional teams to support the delivery of projects and initiatives.

Main Responsibilities
  • Develop clear scopes of work and commercial proposals with Client Services and Product Leadership
  • Work with Client Services, Finance, and Resource Management to develop analysis and presentations to inform scope and commercial conversations with clients
  • Maintain an accurate view of client demand and resource needs with Client Services
  • Develop resource strategies to optimize financial performance, deliver work on time, and meet client expectations with Resource Management
  • Review and approve timesheets submitted by team members, following up with them to resolve any inaccuracies
  • Ensure Resource Management and Finance have accurate and timely data to run resource utilization and financial performance reporting
  • Share recommendations to the Operations Director and Client Services on how work can be better managed to meet financial targets
  • Lead the client billing process, ensuring the team reconciles media spend and Finance completes invoicing in line with client agreements
Key Performance Indicators (KPIs)
  • Deliver high-quality project plans that meet client expectations on time and on budget
  • Ensure project plans are up-to-date within our project management tool and shared and understood by the cross-functional team
  • Partner with Resource Management and attend regular resource allocation meetings to ensure the right resource is identified and enabled to deliver work effort
  • Coordinate efforts across the cross-functional team, including supporting/leading daily huddles to maintain context and coordinating conversations and actions to overcome challenges and meet deadlines
  • Share regular status updates with the Head of APAC Operations and Client Services, always escalating challenges where appropriate
Requirements
  • 4-8 years' experience, ideally including time within a media agency and/or from management consulting companies
  • Solid understanding of project management methodologies and ability to share how they've used them to deliver complex projects involving cross-functional teams
  • Curiosity in the way businesses operate and ability to make recommendations on how they can change to improve business effectiveness
  • Data-driven, analytical mind able to use it to identify root causes to complex problems
  • Ability to make decisions and resolve problems quickly and effectively
  • Strong spoken and written communication skills ensuring thoughts and needs are heard and understood
  • Well-tuned relationship skills and ability to build rapport and influence people at all levels
  • Can-do attitude, ability to multi-task, and remain calm and composed under pressure
  • Exudes positivity and energy, thrives in a fast-paced and dynamic working environment, and works best in team environments as a beacon of collaboration
Salary and Benefits

The estimated salary range for this position is $120,000-$180,000 per year, depending on experience.