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Customer Service Representative

2 months ago


North Sydney Council, Australia Shift Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Shift. As the first point of contact for our customers, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Manage all inbound calls and emails from customers, assessing their needs and providing solutions to their queries.
  • Support the sales lifecycle from initial inquiry through to implementation and follow-up, ensuring a seamless customer experience.
  • Provide excellent customer service, resolving issues and escalating concerns as necessary.
  • Assist with the onboarding of new customers to our platform, ensuring a smooth transition and optimal user experience.
  • Undertake market research on competitor products and market changes, providing insights to inform business decisions.
  • Follow up with customers to seek feedback and ensure a positive end-to-end experience.
  • Provide reporting and analysis support to leadership, informing business strategy and growth initiatives.
Requirements
  • Experience in a customer service role or a phone-based customer service role.
  • Active listening, problem-solving, and excellent communication skills.
  • Proficient with MS Office.
  • Previous experience in administrative tasks in a customer environment.
What We Offer
  • A competitive salary range of $60,000-$80,000, dependent on experience.
  • A dynamic and supportive work environment, with opportunities for career growth and development.
  • A range of benefits, including industry-leading parental leave and flexible working arrangements.
About Shift

At Shift, we're disrupting the status quo and transforming the way businesses trade, pay, and access funds. We're a fast-growing company with a talented and results-driven team, and we're looking for someone who shares our passion for innovation and customer excellence.