Revenue Collections Coordinator

6 days ago


Surfers Paradise, Queensland, Australia Accor Full time

Company Overview

Accor Vacation Club is a leading provider of holidays and experiences for its valued Members. We foster a workplace where passion meets purpose, valuing every team member's contribution to excel.

Salary

We offer a competitive salary package ranging from $60,000 to $80,000 per annum, depending on experience.

Job Description

This role is part of our Billings Team driving the collection of membership club fees and creating solutions that enable Members to maximize their membership benefits. You will manage a large number of inbound and outbound calls and emails, negotiate payment arrangements, and investigate billing discrepancies.

Key Responsibilities

  • Negotiating and monitoring payment arrangements
  • Assisting with quarterly Collection runs and Annual Invoice runs
  • Investigating and resolving billing discrepancies and disputes
  • Receipting payments, processing refunds, and ensuring accurate record management
  • Driving the collection of club fees from Members, ensuring collections are made within specified timeframes and meet set KPIs

Required Skills & Qualifications

  • Outstanding customer service skills
  • Self-motivation and enthusiasm to develop new skills
  • 1-2 years' previous experience in collections or financial services
  • Excellent written and verbal communication skills
  • Ability to thrive under pressure and efficiently manage multiple priorities

Benefits

  • Flexible roster between 7 am - 7 pm Monday to Friday
  • Global benefits and lifestyle perks
  • Personalized rewards and recognition program

Location

The role offers the opportunity to work in our Corporate Office in Surfers Paradise, just a stone's throw away from the breathtaking Surfers Paradise beachfront.


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