IT Support Specialist

5 days ago

Melbourne, Victoria, Australia Cleanaway Full time

Cleanaway is a high growth, ASX listed organisation with over 7500 employees, aiming to be recognised by customers as the most innovative and sustainable waste management company with industry leading HSE performance.

We provide essential services to millions of customers and communities nationally, transforming waste into resources and renewable energy.

As an IT Support Specialist in our Head Office in Melbourne, you will be responsible for providing a single point of contact for resolution of all information technology related issues across all sites and offices in Australia.

You will manage requests, resolutions, and escalations where applicable, ensuring courteous, timely, and effective resolution of end-user issues.

  • You will manage the processing of incoming calls to the Service Desk via telephone, e-mail, self-service portal, and walk-in.
  • Maintaining professional working relationships with providers, stakeholders, and VIPs/Executives when required.
  • Providing excellent customer service by maintaining regular communication with users and proactively providing updates.
  • Conferencing and technology support including onsite support for executive meetings and business announcements.
  • Delivering the highest standard in professional conduct, personal presentation, and company image.
  • Identifying, documenting, and publishing knowledgebase articles addressing common issues.

About You

We value teamwork, commitment, and are looking for a technically-minded individual who enjoys solving problems within a collaborative environment. Your exceptional interpersonal skills, ability to present ideas in a user-friendly language, and listening skills are pivotal to your success in this role.

Your Key Responsibilities Include:

  • A sound working knowledge and experience in ITIL principles.
  • Strong working knowledge in Microsoft 365, including managing users in Active Directory and Exchange.
  • Solid written and oral communication skills.
  • A tertiary qualification in Information Technology or relevant demonstrated experience.
  • Demonstrated experience in the delivery of support services with proven analytical and problem-solving abilities.
  • Exceptional knowledge and experience with computer hardware, mobile devices (IOS & Android), IP phones, videoconferencing, printers, and peripherals.

Why Join Cleanaway?

We offer a competitive salary package of AU$85,000 per year, flexible working arrangements, career opportunities in a high-growth Australian business, supportive and safe work environment, paid parental leave, employee share program, company discounts, salary packaging, flu vaccinations, EAP, and more.

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