Reservations Agent

2 weeks ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 24047124

**Job Category** Reservations

**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Reservations Agent

    3 weeks ago

    Sydney, Australia House Made Hospitality Full time

    We are looking for detail-oriented hospitality reservation agents to join our team. Every day we help guests and potential guests with their booking needs. We have over 9 venues across Sydney from the CBD to Surry Hills to Bondi Beach. In this role you will provide various planning and booking services, including answering customers’ questions, making...

  • Reservations Agent

    3 days ago

    Sydney, Australia House Made Hospitality Full time

    We are looking for detail-oriented hospitality reservation agents to join our team. Every day we help guests and potential guests with their booking needs. We have over 9 venues across Sydney from the CBD to Surry Hills to Bondi Beach. In this role you will provide various planning and booking services, including answering customers’ questions, making...

  • Reservations Agent

    4 weeks ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We have an exciting opportunity for a Full Time **Reservations Agen**t to join our...

  • Reservations Agent

    3 weeks ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We have an exciting opportunity for a Full Time **Reservations Agen**t to join our...

  • Reservations Agent

    2 weeks ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    We are seeking a dynamic and customer-oriented **Reservations Agent - Inbound FIT & Groups**, to join our hotel's reservations team. Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally...

  • Reservations Agent

    4 weeks ago

    Sydney, Australia The Star Entertainment Group Full time

    The Star Sydney is seeking motivated Reservations Services Agents to be ambassadors for our award-wining restaurants and luxury 5-Star Hotels across three properties. As the voice and first point of contact for our guests, this role will suit someone with the ability to deliver world class customer service that creates a memorable and thrilling guest...

  • Reservations Agent

    5 days ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    The Star Sydney is seeking motivated Reservations Services Agents to be ambassadors for our award-wining restaurants and luxury 5-Star Hotels across three properties.As the voice and first point of contact for our guests, this role will suit someone with the ability to deliver world class customer service that creates a memorable and thrilling guest...

  • Reservation Agent

    2 months ago

    Sydney, Australia Hyatt Corporation Full time

    Reservation Agent Park Hyatt Park Hyatt Sydney AU - NS - SydneyFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: SYD002644Local Summary About Park Hyatt Sydney Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations,...

  • Reservations Agent

    2 weeks ago

    Sydney, Australia AccorHotel Full time

    **Company Description** SSwissôtel Sydney is a premium five-star hotel located in the heart of Sydney’s business, retail and entertainment district. The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Be part of the Swissôtel Sydney multi-million dollar hotel...

  • Reservation Agent

    2 months ago

    Sydney, Australia Hyatt Full time

    SummaryAbout Park Hyatt Sydney Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. About the role In the role of Reservation...

  • Reservations Agent

    2 months ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23022413 **Job Category** Reservations **Location** Four Points by Sheraton Sydney Central Park, 88 Broadway, Sydney, New South Wales, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Reservations Agent

    5 days ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Four Points by Sheraton Sydney Central Park, 88 Broadway, Sydney, New South Wales, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...

  • Reservations Agent

    2 weeks ago

    Sydney, Australia Employment Hero Full time

    People are at the core of what we stand for and what hospitality is all about. At Radisson Hotel Group, our people are true Moment Makers delivering Memorable Moments every day, everywhere, every time. Together, we make Every Moment Matter. _ - We aim to be as good a place to work, as we are to stay. That is why we offer a competitive compensation and...

  • Reservation Agent

    2 weeks ago

    Sydney, Australia MERCURE Full time

    **Company Description** You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! Mercure Sydney has 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, our location is well positioned next to...

  • Cluster Reservations Agent

    2 months ago

    Sydney, Australia TFE Hotels Full time

    The world is full of eager travellers waiting to fulfil their dreams. Sure, we help build the dream. But it’s our Reservations Agents that turn that daydreamed experience into reality. From a mere thought into a confirmed booking. Which brings us to you. You thrive on driving other people’s excitement. It’s what makes you tick and others smile. Like...

  • Cluster Reservations Agent

    2 weeks ago

    Sydney, Australia TFE Hotels Full time

    The world is full of eager travellers waiting to fulfil their dreams. Sure, we help build the dream. But it’s our Reservations Agents that turn that daydreamed experience into reality. From a mere thought into a confirmed booking. Which brings us to you. You thrive on driving other people’s excitement. It’s what makes you tick and others smile. Like...

  • Reservations Services Agent

    4 weeks ago

    Sydney, Australia The Star Entertainment Group Full time

    **CASUAL** RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE** At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are...

  • Reservations Agent

    6 days ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24071302 **Job Category** Reservations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your natural talent is celebrated. W...

  • Reservations Agent

    5 days ago

    Sydney, New South Wales, Australia Fink Group Full time

    Join our experienced and welcoming Head Office in centrally located Surry Hills A diverse role with the opportunity to work across 6 restaurants Perfect for a hospitality professional ready for a change of pace +new challengeAbout FinkFink is a family-owned company with strong values built on Quality, Excellence, Industry, Innovation and of course, Family....

  • Reservations Services Agent

    2 weeks ago

    Sydney, Australia The Star Entertainment Group Full time

    **RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE** At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with...