Assistant Reservations Manager

3 months ago

Sydney Kingsford Smith Airport, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2024130901
**Location**: Sydney Airport
Stamford
As Australasia's leading owner and operator of landmark luxury hotels, Stamford is committed to exceeding the highest expectations of excellence of all our guests. Stamford welcomes people who share this passion and who have a positive approach to 'simply exceptional service'.
The Stamford Plaza Sydney Airport, is a 5 star 315 room hotel, located at the entrance to the Sydney domestic airport. We are currently seeking an experienced, passionate and customer service focused Full Time Reservations Assistant Manager or Reservations Supervisor (depending on their experience) to join our team.
About the role
Reporting to the Reservations Manager this position sees you promoting and selling the Stamford Plaza Sydney Airport and Sir Stamford Circular Quay accommodation, services and facilities. You will develop a good working relationship with corporate accounts, travel agents and tour operators ensuring 5 star customer service is provided to all our guests.
You will be responsible for the daily operations of the reservations department for Stamford Plaza Sydney Airport and Sir Stamford at Circular Quay and your duties will include:
Responsible for the Reservations Department In the absence of the Reservations Manager
Assisting the Reservations team with day to day tasks including overflow of calls and stepping in to assist as required
Having a clear understanding of all reservations and revenue related statistics
Working closely with hotel management and revenue maximisation across all distribution channels
Ensuring all group reservations are carried out in an accurate and time effective manner
Establishing strong relationships with clients, follow up signed contract, prepayment and monitor group block and pick up/ no-shows and cancellations, effectively yield manage all available accommodation rooms
Appropriately handling of guest complaints
Training of reservations and front office team members
Ensuring all Third Party Websites are managed and updated correctly
Ensuring to actively promote upselling within the reservations team and implementing incentives
Assisting with processing travel agent commissions
Being actively aware of occupancy levels, rates and hotel inventory.
**The successful applicant will have**:
A minimum of 2 year experience in reservations/front office. Group reservations experience is essential
Strong time management and task prioritisation skills
Have a passion to maximum revenue
Be able to work independently and have the ability to run a busy reservations system
Strong attention to detail and numerical, analytical and problem solving skills
Strong motivator in a team environment
Ability to interact professionally with customers, team members and management
Proficient in Hotel systems including GDS, Channel Managers, OPERA and advanced knowledge of Microsoft Excel
Fully Covid vaccinated
How to Apply
Stamford Hotels and Resorts is an Equal Opportunity Employer.
spsa

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