Membership Renewals Professional
3 days ago
About Our Membership Renewals Opportunity:
">This is an exciting opportunity for a customer service professional to join our organisation in the membership space. As a key member of our team, you will play a critical role in supporting our busy period of membership renewals.
">Your Key Responsibilities Include:
">- Answer incoming calls from members and provide exceptional customer service">
- Update information related to their membership, process payments, and provide information on our services">
- Develop strong relationships and rapport with customers at all levels">
- Work calmly under pressure and effectively time manage">
- Have excellent communication skills, both written and verbal">
- Utilise active listening, empathy, and problem-solving skills to deliver outstanding results">
What We Are Looking For:
">We are looking for someone who is passionate about delivering exceptional customer service and has:
">- Proven phone-based customer service experience">
- Strong relationship-building skills and ability to work with customers at all levels">
- Excellent communication and interpersonal skills">
- Able to work calmly under pressure and effectively time manage">
Our Offer:
">We offer a competitive hourly rate and a great team culture. Full training will be provided to ensure your success in this role.
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