Membership Development Professional

1 week ago

Sydney, New South Wales, Australia beBeeEngagement Full time $70,000 - $85,000
Member Engagement Expertise

This role is responsible for spearheading member engagement initiatives, community management, and data-driven strategies to drive membership acquisition and retention.

Key responsibilities include leading the member experience journey, developing and implementing membership strategies, managing onboarding and renewals, and overseeing the association's community platform.

The ideal candidate will possess experience in a membership or customer experience role, exceptional communication skills, and the ability to interpret and use data effectively.

They will be a collaborative team player with strong interpersonal skills and a passion for delivering exceptional customer service.

Responsibilities include:

  • Lead the member experience journey to enhance member satisfaction.
  • Develop and implement strategies to drive membership acquisition and retention.
  • Manage membership onboarding and process renewals to ensure seamless transitions.
  • Utilize data to inform member strategic initiatives and drive business growth.
  • Lead and oversee the association's community platform to foster engagement and collaboration.
  • Collaborate with the communications team to develop member communications that meet their needs.
  • Liaise with corporate partners to explore opportunities for collaboration and mutual benefit.
  • Manage CRM data, conduct reporting, and perform administrative duties to support the team's efforts.

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