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NetSuite Account Manager

2 months ago

Melbourne, Victoria, Australia Oracle Full time
Cloud Business Operations Specialist

We are seeking a Cloud Business Operations Specialist with expertise in NetSuite to join our team. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

As a Cloud Business Operations Specialist, you will maintain relationships within a portfolio of NetSuite customers to ensure the continued adoption and expansion of NetSuite's cloud-based business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Warehouse Management System (WMS), and eCommerce.

Key Responsibilities:

  • Upsell and cross-sell business application solutions within an existing base of NetSuite clients.
  • Maintain and develop an active pipeline of forecasted opportunities to meet monthly quota objectives while working through each opportunity with your manager.
  • Drive pipeline velocity activities, including customer references, complete quotes and contract preparation and execution.
  • Network internally with NetSuite Peers/Leadership, Value Added Teams, Marketing and Enablement, etc. to increase sales performance.
  • Work to improve overall customer happiness within assigned customer accounts.
  • Analyse customers business needs, identify strategic partnership opportunities, and develop strategies to ensure customer growth, satisfaction, and retention.
  • Lead and drive sales opportunities through strategic selling, negotiate and close business, and lead the ongoing business relationship with clients.