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Service Architect, Contact Centre Specialist
2 months ago
About the Role
We are seeking a highly skilled Service Architect to join our Contact Centre team at Optus. As a key member of our team, you will provide technical advice and expertise to support the design and implementation of our converged environments.
Your Key Responsibilities
- Architectural Design: Develop and maintain architectural designs for our converged environments, ensuring alignment with business objectives and technical requirements.
- Customer Experience: Provide strategic technical direction to our customers, ensuring their technical needs are met and exceeded.
- Solution Design & Delivery: Design and deliver complex business solutions that integrate data, voice, video communications, and systems components into an effective network.
- Technical Support: Assist our Customer Delivery teams with high-level operational support, including architectural views and Level 3 fault resolution.
Your Skills and Experience
- Prior experience in a Senior role within pre-sales or Embedded Architect.
- Experience in providing technical advice and expertise to support and maintain architectural integrity of a deployed customer ICT environment.
- Experience in a Managed Solutions environment, including maintaining large corporate networks.
- Tertiary qualifications in IT or Engineering, with industry certifications from Cisco, Genesys, NICE, and Microsoft advantageous.
- Eligible to obtain a Baseline / NV1 clearance.
What We Offer
- Flexible working arrangements, including 3 days in the office and 2 days remote.
- Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
- Access to resources, webinars, and support via the 'Parents at Work portal.'
- Opportunities for growth and development, including an extensive online and facilitator-led learning catalogue.
- Connect with colleagues through our employee-led volunteer groups.
- Vibrant campus life, with a range of facilities, including restaurants, cafes, gymnasium, GP, and post office.
About Optus
We value diversity and inclusion, and are committed to ensuring our application process provides an equal employment opportunity to all job seekers. If you require any adjustments or accessibility support, please contact us.
