Contact Centre Representative
3 weeks ago
Marie Stopes Australia is a leading non-profit advocate and provider of abortion and contraception services. We are dedicated to giving people reproductive choices and reducing the stigma, discrimination, and stress related to access to abortion care and contraception.
Our VisionOur vision is to create a world where every individual has the right to make informed choices about their reproductive health. We strive to provide comprehensive and compassionate services that meet the unique needs of our clients.
Job Title: Contact Centre AgentWe are seeking a highly motivated and client-focused Contact Centre Agent to join our team. As a Contact Centre Agent, you will be responsible for responding to a high volume of inbound online bookings, enquiries, and feedback using various communication forums.
Main Responsibilities- Respond to inbound online bookings, enquiries, and feedback in a timely, professional, and efficient manner.
- Attend to inbound and outbound calls and relevant administrative activities required to support clients.
- Maintain accurate client records across respective databases within the organisation with high attention to detail.
- Assist with the prioritisation of tasks with other team members to meet daily KPIs.
- Keep up to date with what's happening within MSI-Australia and respond positively to ongoing organisational updates and changes.
We are looking for a candidate who is passionate about de-stigmatising abortion, sexual, and reproductive health. You should have:
- Pro-choice and champion of women and pregnant people's rights.
- Fantastic customer service skills and experience.
- Exceptional verbal and written communication skills.
- Professional telephone manner.
- Confidence using MS Office and database management systems.
- Ability to work autonomously and within a team environment.
- An understanding of the importance of confidentiality.
- Ability to work to targets and KPI's.
We offer a competitive salary, rate progression after 12 months, non-for-profit salary packaging, and a supportive Employee Assistance Program.
Our Goals, Missions, Values, Purpose, Behaviour StatementsWe are committed to our goals, mission, values, and purpose. We strive to create a culture of personal and professional accountability for desired behaviours, including:
- Care & Compassion - We care for our people, clients, communities, and each other, and recognise that people have their own diverse, physical, emotional, social, and cultural needs.
- Trust & Safety - We prioritise both the physical and mental well-being of our people, clients, communities, and each other.
- Partner & Collaborator - We value partnership and teamwork and believe we are better together.
We welcome applications from Aboriginal and Torres Strait Islander backgrounds, people of migrant and refugee backgrounds, people with disability, and LGBTIQ+ people. If you require any support or adjustments with the application process, please contact us.
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Contact Centre Representative
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Melbourne, Victoria, Australia Marie Stopes Australia Full timeAbout UsMarie Stopes Australia is a leading non-profit advocate and provider of abortion and contraception services. We are dedicated to giving people reproductive choices and reducing the stigma, discrimination, and stress related to access to abortion care and contraception.Our VisionOur vision is to create a world where every individual has the right to...
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