Service Architect, Contact Centre Lead

Unlock Your Potential as a Service Architect, Contact CentreAt Singtel, we're committed to delivering exceptional customer experiences. As a Service Architect, Contact Centre, you'll play a critical role in shaping our technical strategy and ensuring seamless interactions with our customers.Your Key ResponsibilitiesDevelop and maintain architectural designs...

Transforming Customer ExperienceAs a Service Architect, Contact Centre at Optus, you will play a pivotal role in shaping the technical direction of our customer's account. Your expertise will ensure the architectural integrity of our converged environments, driving innovation and excellence in customer experience.Your Key ResponsibilitiesDesign and document...

Ambitious goal to be Australia's most loved everyday brandAs a Service Architect, Contact Centre at Singtel Group, you will provide a high level of technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer's account and the Optus account team.Your day in the life of a...

Ambitious Technical ExpertiseAt Singtel, we strive to be Australia's most loved everyday brand. As a Service Architect, Contact Centre, you will provide a high level of technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer's account and the Singtel account team.Your...

About the RoleWe are seeking a highly skilled Service Architect to join our Contact Centre team at Optus. As a key member of our team, you will provide technical advice and expertise to support the design and implementation of converged environments.Key ResponsibilitiesArchitectural Design and Documentation: Develop and maintain architectural designs and...

About the RoleWe are seeking a highly skilled Service Architect to join our Contact Centre team at Optus. As a key member of our team, you will provide technical advice and expertise to support the design and implementation of converged environments.Key ResponsibilitiesArchitectural Design and Documentation: Develop and maintain architectural designs and...

Transforming Customer ExperienceAt Optus, we strive to be Australia's most loved everyday brand. As a Service Architect, Contact Centre, you will play a crucial role in achieving this goal.Key Responsibilities:Architecture Integrity: Design and document converged environments as a high-level Design Authority.Customer Experience: Provide strategic technical...

Transforming Customer ExperienceAt Optus, we strive to be Australia's most loved everyday brand. As a Service Architect, Contact Centre, you will play a crucial role in achieving this goal.Your Key ResponsibilitiesProvide technical advice and expertise to support and maintain architectural integrity in customer accounts and the Optus account team.Design and...

Unlocking Customer Experience through Technical ExcellenceAt Optus, we're committed to delivering exceptional customer experiences. As a Service Architect, Contact Centre, you'll play a critical role in shaping our technical strategy and ensuring seamless interactions between customers and our systems.Your Key Responsibilities:Design and document converged...

Ingenico, a global leader in fintech, seeks a seasoned professional to oversee its contact centre operations. With a strong technical background and leadership skills, this individual will be responsible for ensuring seamless customer interactions.The Contact Centre Manager plays a pivotal role in driving customer satisfaction and loyalty. Key...

About the RoleWe are seeking a seasoned Contact Centre Team Lead to join our dynamic team at Ingenico Group. As a key member of our customer support team, you will be responsible for leading a team of technical and customer support agents in delivering exceptional service to our clients.

Contact Centre Team Lead - Technical Support Leadership RoleIngenico Group is a global leader in the fintech market, with a rich history spanning over three decades. Our diverse community of experts continues to anticipate the evolution of commerce worldwide, providing merchants with innovative services and solutions that eliminate payment...

Ingenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. Our innovative range of services and solutions eliminate payment complexity and make purchasing quick, seamless, and secure for consumers.The Opportunity: We are seeking a highly skilled and experienced Contact Centre Manager to...

About the OpportunityWe are seeking a highly experienced Senior Contact Centre Manager to lead our Health Insurance Contact Centre team in delivering exceptional customer experiences.The successful candidate will be responsible for managing a team of 10-15 direct reports and ensuring that service targets are achieved through developing and training staff,...

About the RoleWe're seeking a highly skilled and experienced professional to lead our outsourced contact centre service delivery and tag management providers. As our Contact Centre and Tag Manager, you'll play a pivotal role in ensuring we deliver outstanding customer experience via our offshore contact centre provider, while continuing to evolve and...

Ingenico Group is a global leader in the fintech market, with a rich history of innovation and a diverse community of experts driving the evolution of commerce worldwide.We provide merchants with a comprehensive range of services and solutions that simplify payment processes and enhance the consumer experience, across various sales channels and payment...

Job Title: Contact Centre Team LeaderJob Summary:Ingenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. We provide merchants with a comprehensive range of services and solutions that eliminate payment complexity and make purchasing quick, seamless, and secure for consumers. As a...

About UsMarie Stopes Australia is a leading non-profit advocate and provider of abortion and contraception services. We are dedicated to giving people reproductive choices and reducing the stigma, discrimination, and stress related to access to abortion care and contraception.Our VisionOur vision is to create a world where every individual has the right to...

About the OpportunityWe are seeking a highly skilled and experienced Contact Centre Team Lead to join our Health Insurance team in Australia, New Zealand, or Hong Kong.As a key member of our Customer Service team, you will be responsible for managing a team of 10-15 direct reports and ensuring that business targets and key metrics are met.Key...

Australian Unity is seeking a highly skilled and experienced Contact Centre Team Leader to join our team.The successful candidate will lead and develop a team of Customer Solutions Consultants to manage all inbound and outbound enquiries for our health insurance members, ensuring a positive experience is delivered accurately, each and every time.The Contact...