IT Infrastructure Support Specialist

2 days ago

Sydney, New South Wales, Australia Talent International Full time
Job Description

We are seeking a highly skilled and customer-focused IT Infrastructure Support Specialist to join our team at Talent International.

Job Summary:

The IT Infrastructure Support Specialist will be responsible for providing prompt and effective technical support to our clients, troubleshooting level 1/2 IT issues with minimal disruption to the business. The successful candidate will possess strong technical expertise, a solid understanding of business operations, and excellent communication skills.

Key Responsibilities:

  • Serve as the primary point of contact for all IT help requests and promptly troubleshoot level 1/2 IT issues with minimal disruption to the business.
  • Assist the Infrastructure lead with business-as-usual (BAU) activities and daily support tasks.
  • Be proactive in seeking clarification and asking questions when uncertain, and strive to become a subject matter expert on BAU responsibilities.
  • Collaborate with users to identify the nature of their problems and determine the appropriate course of action, escalating unresolved issues to higher-level support when necessary.
  • Clearly convey technical issues, follow-up actions, and resolutions to relevant stakeholders, both verbally and in writing.
  • Log, update, and track technical issues and requests in the ticketing system, ensuring accurate documentation, diagnosis, investigation, and resolution.
  • Install, configure, test, and maintain operating systems, application software, and system management tools.
  • Conduct routine maintenance checks to ensure IT systems and operations are running efficiently according to established procedures.

What You Will Bring:

  • A minimum of 2 years of experience as a Technical Support or similar role.
  • Excellent skills in Troubleshooting and Multitasking.
  • Excellent Customer Services skills.
  • Excellent verbal and written communication.
  • Proficiency in Microsoft Server, OS, Office Products.
  • Proficiency in Freshdesk or similar helpdesk tools.
  • Experience in Google Workspace.

Estimated Salary: AU$80,000 - AU$110,000 per annum, depending on experience.

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