Support Specialist

23 hours ago


Ballarat, Victoria, Australia Melba Support Services Full time
Job Description

We are seeking a highly skilled Support Specialist to join our team at Melba Support Services. In this role, you will be responsible for providing exceptional support and services to individuals with disability.

The successful candidate will have experience working in reception, customer service or a similar role and be proficient in Microsoft Office Suite. They will also possess strong interpersonal and communication skills, as well as the ability to handle multiple activities and prioritize tasks.

This is a part-time position, requiring 24 hours per week of work. The successful candidate will work on site in Ballarat, Victoria, and will be required to perform travel as needed to undertake key accountabilities of the role.

Key Responsibilities
  • Manage and respond to enquiries related to services offered by Melba Support Services
  • Provide accurate information, guidance and support to people seeking access to services
  • Maintain a confidential database of inquiries and prepare reports on trends and client needs
  • Collaborate with departments for accurate information, participate in training, and coordinate maintenance efforts
Requirements
  • Previous experience working in reception, customer service or a similar role
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Strong interpersonal and communication skills
  • Ability to handle multiple activities and prioritize tasks
  • High level of organizational skills and attention to detail
Benefits
  • $40,000 - $55,000 per annum, depending on experience
  • Ongoing training and professional development opportunities
  • A supportive and collaborative culture where your contributions make a real impact
  • Onsite parking and other benefits
  • Access to Not-for-Profit Salary Packaging

At Melba Support Services, we value diversity and inclusion. We are an equal opportunity employer and welcome applications from people of all backgrounds.



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