Support Services Enquiry Specialist
4 days ago
Company Overview
\Melba Support Services is a values-oriented Human Rights Organisation dedicated to providing essential services to individuals in need.
\We are committed to delivering high-quality support and creating a positive impact in our community.
\Salary
\The estimated annual salary for this position is $60,000 - $70,000, depending on experience.
\Job Description
\This role is responsible for managing and responding to enquiries related to services offered by Melba Support Services.
\You will provide accurate information, guidance, and support to people seeking access to our services, ensuring their needs are addressed effectively and empathetically.
\Key Responsibilities
\- \
- Manage and respond to enquiries via phone, email, or in-person\
- Provide information and guidance on services offered by Melba Support Services\
- Collaborate with internal teams to ensure effective service delivery\
- Develop and maintain knowledge of services and programs offered by the organisation\
- Build relationships with clients and stakeholders to promote trust and confidence\
- Contribute to the development of policies and procedures to improve service delivery\
- Participate in training and professional development opportunities to enhance skills and knowledge\
This is a part-time position working 24 hours per week, with set working hours from 8:30 AM to 5 PM on Monday, Tuesday, and Wednesday.
\Requirements
\To be successful in this role, you will have:
\- \
- A strong understanding of human rights and social services\
- Excellent communication and interpersonal skills\
- Ability to work effectively in a team environment\
- Strong problem-solving and analytical skills\
- Basic computer skills and familiarity with software applications\
- Ability to maintain confidentiality and handle sensitive information\
- High school diploma or equivalent required; post-secondary education an asset\
In addition to a competitive salary, we offer:
\- \
- A dynamic and supportive work environment\
- Ongoing training and professional development opportunities\
- A commitment to employee well-being and work-life balance\
- A collaborative and inclusive workplace culture\
- A chance to make a real difference in your community\
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