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Part-time Administration and Service Support Specialist

1 month ago

Ballarat, Victoria, Australia Melba Support Services Full time

Join Melba Support Services as a key team member in our Ballarat office.

We offer an attractive salary of $50,000 - $65,000 per year, commensurate with experience.

Job Description

This is an exciting opportunity to support individuals with disability in leading everyday lives of their choice.

The successful candidate will provide high-quality administration and reception services to our clients and stakeholders, ensuring excellent customer experience.

Key Responsibilities:

  • Manage and respond to enquiries related to services offered by Melba Support Services
  • Provide accurate information, guidance and support to people seeking access to services
  • Ensure confidentiality and empathy when dealing with sensitive information
  • Maintain a welcoming reception area, manage mail, meeting rooms, clerical tasks, and office supplies
  • Handle inquiries professionally, directing them to the appropriate departments as needed
  • Maintain a confidential database of inquiries and prepare reports on trends and client needs
  • Collaborate with departments for accurate information, participate in training, and coordinate maintenance efforts

Requirements:

  • Prior experience working in reception, customer service or similar role
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Strong interpersonal and communication skills
  • Able to handle multiple activities and prioritise tasks
  • High level of organisational skills and attention to detail

Benefits:

  • Attractive salary range $50,000 - $65,000 per year, commensurate with experience
  • Opportunity to work with a human-rights, values-based organisation
  • Collaborative culture where your contributions make a real impact
  • Ongoing professional development and training opportunities
  • Access to Not-for-Profit Salary Packaging