Senior Support Specialist

1 day ago

Ballarat, Victoria, Australia Uniting AgeWell Full time
About Us

At Uniting AgeWell, we are dedicated to empowering older people to experience wellbeing, choice, and independence in their lives. We strive to ensure they feel valued as members of their community and have easy access to the services they need—whether at home or in a residential setting—to live the life they want.

We offer comprehensive ageing support and services throughout the Grampians region, making a meaningful impact close to home. Our team is committed to delivering high-quality care and support, guided by our BEST philosophy—Believe, Excel, Support, and Trust—and underpinned by our core values of Kindness, Respect, Integrity, Innovation, and Inclusion.

Job Description

This part-time role offers 60 hours per fortnight, working Tuesday to Friday, with the intention to transition to full-time as the organisation continues to grow. As a Senior Support Specialist, you will play a vital role in advocating for clients' independence and quality of life through personalised care plans and Home Care Packages.

You will be responsible for managing a caseload of clients and advocating for their independence. Through tailored support and personalised care plans, you will empower clients to remain living safely and independently in their own homes.

  • Conducting regular in-home visits to assess and support clients.
  • Performing initial assessments of prospective clients, identifying core needs, and making recommendations or referrals.
  • Developing, implementing, evaluating, and regularly reviewing personalised care plans in consultation with clients and their families.
  • Collaborating with Care Organisers to coordinate services as outlined in care plans.
  • Liaising with healthcare providers, allied health professionals, social workers, and community services to ensure holistic care for clients.
  • Overseeing care plan budgets, ensuring services are delivered within allocated funding while maintaining high standards of care.
  • Supporting effective client pathways through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution.
  • Maintaining accurate and up-to-date records of client assessments, care plans, and services provided.
  • Contributing to teamwork and continuous improvement to enhance client outcomes.
Salary

The estimated annual salary for this position is between $63,000-$90,000 depending on experience and qualifications.

Requirements

We are seeking a highly skilled and experienced Senior Support Specialist who thrives in a dynamic environment and is committed to empowering clients to live independently in their own homes.

  • Extensive Case Management Experience: Proven ability to manage caseloads effectively, supporting clients with complex needs.
  • Proficiency in Care Planning and Implementation: Demonstrated expertise in developing, implementing, and evaluating personalised care plans that align with Consumer Directed Care principles.
  • Strong Knowledge of CHSP and HCP: Familiarity with the Commonwealth Home Support Programme and Home Care Packages, including funding models, service delivery, and compliance requirements.
  • Strong Assessment and Documentation Skills: Skilled in conducting thorough client assessments, identifying core needs, and maintaining accurate, detailed records that support compliance and quality standards.
  • Exceptional Communication and Interpersonal Skills: Ability to build trusted relationships with clients, their families, and a multidisciplinary team of professionals, ensuring seamless collaboration and service delivery.
  • Clinical Background: Qualification and experience as a Social Worker, EN, RN, or Allied Health Practitioner, combined with hands-on Case Management expertise.
  • Strong Understanding of Safety Practices: Demonstrated knowledge of safety protocols and compliance within the Aged Care or Health Sectors, ensuring high-quality and safe client care.
Benefits

We offer a range of benefits, including:

  • Competitive Pay: Above Award hourly rates
  • Salary Packaging Benefits: Up to $15,900 tax-free, plus an additional $2,650 for meals and entertainment annually
  • Annual Leave Loading: Receive extra pay while on leave
  • Career Growth: Access to education, development, and career pathway opportunities
  • Employee Assistance Program: Confidential 24/7 support for you and your family
  • Enhanced Parental Leave: Flexible options for parental leave

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