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Customer Experience Specialist

2 months ago

Melbourne, Victoria, Australia Willis Towers Watson Full time
About the Role

We are seeking a highly skilled Customer Experience Consultant to join our dynamic Retail team in the Melbourne office. This role is perfect for someone looking to step into the insurance industry while providing exceptional customer service.

Key Responsibilities
  • Develop and maintain business relationships with new and existing clients, third parties, and insurers.
  • Manage a healthy volume of incoming calls and emails day-to-day and ensure compliance with SLAs.
  • Identify insurable risks and work alongside colleagues to design and negotiate appropriate insurance solutions for the client.
  • Promote WTW's brand within the insurance industry both locally and nationally.
Requirements
  • Experience as a Customer Experience Consultant or Account Broker within the insurance or insurance broking industry, or strong customer service skills gained from a call center or similar environment.
  • Proven ability to understand and meet a client's needs.
  • Tier 2 qualification (or a willingness to work towards it), and Tier 1 (insurance broking) qualification is highly regarded but not required.
  • Reasonable level of competency in Word and Excel and knowledge of PowerPoint.
  • Strong oral and written communication skills.
  • Ability to prioritize and excellent organization and time management skills.
  • Professional, reliable, and able to work autonomously with minimal guidance.
  • Thrives in a team-oriented environment and willing to help colleagues and peers in times of need.
  • Drive, ambition, and focus on excellence.
  • Enjoy a great work-life balance which embraces a well-supported Hybrid working environment.
Why Join WTW?

WTW provides a competitive benefits package which includes:

  • Annual bonus
  • Company-paid salary continuance insurance
  • Life and TPD insurance
  • Hybrid working
  • Networks (Gender, Wellbeing, Pride)
  • Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working.

We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embracing diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, and sexual orientation.