Claims Capability Development Expert

2 weeks ago

North Sydney Council, Australia MLC Limited Full time

We are proud of our history of protecting Australians for over 135 years at MLC Limited.

Our mission is to provide flexible, affordable, and innovative insurance products to almost 1 million Australians.

We strive for high performance and growth as we look towards the future.

The Role

In this critical position within the Claims enablement function, you will ensure quality, relevance, and consistency in the delivery of development and learning initiatives that uplifts capability and supports an exceptional customer experience.

You will achieve success by providing a professional learning experience and the consistent use of resources and materials that enhance the learning experience, whilst delivering consistency in both the design and delivery of learning initiatives to achieve an optimal outcome and efficiencies for Claims teams.

Additionally, you will maintain a process improvement lens by identifying and analysing the learning and development needs of the Claims teams to appropriately plan and implement the rollout of key initiatives.

About You

With a minimum of 3+ years of experience in the claims function of an insurance business (with up to date knowledge of legislations and regulatory requirements in the life insurance industry), you possess a passion and working knowledge of a learning and development capacity.

Your collaborative approach coupled with a genuine passion of learning will enable you to influence and uplift the capabilities of the Claims team.

You have some knowledge in using various knowledge management tools such as WalkMe, Articulate, Sharepoint and/or any learning or design software to create and deliver training and guidance to the day to day roles of a Claims Consultant.

Lastly, your outstanding communication skills (both written and verbal) will enable you to create and deliver high quality training materials for the business.

Bringing Our Best to Life - Why Work with Us?

We do work that makes a genuine difference to our customers, partners and community.

We support your growth and development, and careers across our business units and teams that are as unique as our people.

We offer a competitive salary package, estimated around AU$240,000 per annum, based on the location and role requirements.

This opportunity is available for a Full-time employee status, Group Level 3.

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