Operational Capability Developer

2 weeks ago

Sydney, New South Wales, Australia Gallagher Bassett Full time
About Gallagher Bassett

Gallagher Bassett is Australia and New Zealand's leading third-party claims administrator. As a member of the global Arthur J Gallagher & Co group, we manage claims on behalf of insurers, brokers, government bodies, and self-insured organisations.

At GB, life is an adventure - fast-paced, unpredictable, challenging, and deeply rewarding. Our positive culture, underpinned by The Gallagher Way, values collaboration, innovation, and making a positive impact in clients' lives.

Your Role as Operational Capability Developer

We are seeking an Operational Capability Developer to join our NSW Workers Compensation function. As part of our team, you will work closely with claims and rehabilitation personnel to facilitate coaching, development, and capability improvement activities.

This is an exceptional opportunity to bring your existing skills and experience to a role that truly adds value to the development of our people and service offerings.

Key Responsibilities
  • Facilitate face-to-face visits with Return to Work Specialists, injured workers, employers, treating health practitioners, and allied health professionals to empower and influence parties to participate in the return-to-work process.
  • Provide constructive feedback to Return to Work Specialists and Team Managers in a continuous improvement framework.
  • Undertake independent desktop audits of documentation used in the return-to-work journey.
  • Conduct provider education to influence better outcomes and understanding of the RTW Scheme and early intervention processes.
  • Support and educate employers and workers in completing workers compensation documentation.
About You

You'll be attracted to this role due to its attractive remuneration packaging and flexible work arrangements, which include a collaborative working environment, paid parental leave, and opportunities for ongoing education and development.

In addition to a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits, including four weeks annual leave, two paid volunteer days annually, and access to training and career development programs.

Salary Information

The estimated annual salary for this position ranges between AU$70,000 and AU$100,000, depending on qualifications and experience.

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